Every successful digital transformation has a key foundation, eliminating knowledge silos

With Gartner reporting that nearly 85% of digital transformation projects fail due to the failed adoption of technology, it’s clear that embracing a knowledge management solution that’s intuitive, user-friendly, and a critical foundation to a successful project and maximizing broader returns on investment.

For many enterprises, 2021 was a time for rethinking their knowledge strategy. KMS Lighthouse is a knowledge management solution that provides real value and offers several key benefits to businesses looking to meet the ever-evolving digital demands of employees and customers, including:

♦ Improved operations

♦ Enhanced team productivity

♦ Boosted digital transformation

♦ Speed to knowledge via instant answers to customers and employees.

Our mission is to deliver an omnichannel knowledge management system that allows organizations to improve engagement and empower customers, employees, and agents with real-time access to consistent and accurate knowledge.

As a result of 2021, and the #newnormal, many industry experts predict that going digital and supporting your customers online will become the most important focus in the next years. How will this affect the company’s operations as you move forward towards 2022?

Every successful digital transformation has a key foundation, eliminating knowledge silos.

Over the past couple of years, digital and physical experiences have increasingly blurred. Many consumers have found that some physical experiences are actually better online, and they want to keep it that way. How an organization meets these new consumer demands will greatly determine its success moving forward.

For some time now, we’ve seen a growing trend where organizations realize they need an enterprise-class knowledge management platform to take the place of their traditional silo approach. Most enterprises now understand that if they want to interact with employees, partners, and customers seamlessly, a single platform with authorizations is the best approach.

KMS Lighthouse allows organizations to continue recruiting while shortening training time and giving employees the answers they need to complete their daily work. At the same time, they’re able to keep on providing exceptional customer service, giving consumers the same direct online experience that employees enjoy. It’s truly a knowledge-based revolution.