Experts predict AI will continue impacting KM in 2025
AI continues to disrupt the knowledge management space and experts in the field predict that it’s a trend that still hasn’t reached its full potential, yet. In 2025 there’s more room for improvement.
"Intelligent content services transform static assets into dynamic resources, unlocking untapped knowledge and driving operational efficiency in the era of GenAI,” said Holly Muscolino, group VP, workplace solutions at IDC.
According to Carlos García-Egocheaga, CEO, of Lexsoft Systems, AI will deliver concrete productivity gains in knowledge management, he predicts for 2025.
“There will be a transformative shift as AI becomes deeply integrated into KM systems as productivity features. Moving away from isolated, independent, or standalone AI tools, law firms will expect their KM vendors to re-engineer workflows and processes to better reflect how lawyers interact with information and complete tasks,” said García-Egocheaga.
He further sees intelligent, in-built, automatically-triggered KM templates within the KM system that guide lawyers through processes, supported by contextual information.
“Rather than lawyers manually querying the generative AI engine within the KM system to shape the activity they are performing, the system itself will anticipate requirements, seamlessly integrating outputs at their point of need,” he continued.
Andy Byrne, CEO at Clari believes that generative AI will reshape business strategy in 2025.
“Today, 99% of enterprises are integrating AI into their revenue processes—but the next leap is transformative. Picture AI models delivering real-time recommendations to navigate complex markets, optimize revenue flows, or counter economic headwinds,” Byrne said.
He pictures boardrooms evolving from static reports to interactive, AI-powered solutions that simulate future scenarios with unmatched precision.
“Decisions will no longer rely on hindsight—they’ll be driven by AI’s ability to chart the smartest, most strategic paths forward,” Byrne predicted.
Uri Wolloch, co-founder and CTO at N2W, thinks AI will be able to automate compliance monitoring for seamless auditing.
“Compliance requirements like GDPR, HIPAA, and PCI DSS mandate strict data protection standards, but verifying that backups meet these standards is typically a manual, resource-intensive process,” Wolloch said. “AI can automate compliance checks by continuously monitoring backup configurations against codified compliance rules. With the advent of ‘compliance as code,’ AI can flag potential issues instantly, provide remediation steps, and generate detailed audit reports.”
In 2025, a greater focus on self-healing systems and advanced monitoring tools will improve digital user experience across all touchpoints, not just employee interaction, offered Geoff Hixon, Lakeside Software's VP, solutions engineering.
“In 2025, self-healing technology will be at the forefront of delivering high-quality digital user experience. By automatically diagnosing and resolving issues before they affect users, it will ensure that every interaction remains seamless and reliable. This proactive approach is essential for building employee and customer loyalty and satisfaction across an ever-expanding array of devices, including POS systems, kiosks, and mobile applications,” Hixon said.
To keep pace with escalating demands for a better user experience, there will be an increased urgency to look beyond employee-centered solutions and adopt strategies that enhance the entire digital ecosystem.
“As digital interactions multiply, the need for self-healing technologies and robust monitoring tools will intensify, allowing businesses to proactively manage and optimize every touchpoint. When self-healing isn’t feasible, advanced monitoring tools will provide IT teams with the visibility needed to swiftly detect and resolve issues, minimizing disruptions. Consider that with a dispersed IT staff, there may not be anyone around for hours or days to resolve the issue,” Hixon concluded.