KMWorld 100 Companies That Matter in Knowledge Management 2024

We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.

Using Generative AI for real-world KM solutions

The overarching utility derived from GenAI capabilities relies on organizations' proficiency to reduce redundancy to minimize inaccuracies, monitor outputs, and trace responses to the underlying data sources from which their responses are produced.

KMWorld Trend-Setting Products of 2023

To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

AI reaches many different areas within organizations—marketing, customer service, legal, finance, human resources, compliance, fleet maintenance, manufacturing, sales, and other business units as well. AI touches almost every piece of an organization's structure and operations, as well as their customer-facing presence. 

AI 100 Trailblazer - Pureinsights: Revolutionizing Search with AI-Powered Solutions

In today's knowledge-driven world, search plays a crucial role, and its complexity continues to grow. Traditional keyword-based search engines have evolved into cognitive search applications that leverage AI and knowledge graphs. At Pureinsights, we understand the ongoing challenges faced by organizations in upgrading technology, retaining talent, and fine-tuning applications.

AI 100 Trailblazer - SearchUnify: Driving Knowledge Management Success Globally with a Federated Retrieval Augmented, LLM-infused Platform

SearchUnify is a leading unified cognitive platform for elevating selfservice and customer support outcomes. The platform enables support teams to solve more customer queries faster, predict case escalations with ease, and drive knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement with sentiment adaptive, auto-responses fueled by cognitive applications. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights. 

The future of search: Conversational, semantic, and vectorized models

The motions impacting search will likely continue apace for the foreseeable future. The coalescing of different techniques, from vector search to semantic search, keyword search to federated search, and more, will likely continue to deliver the most relevant results to users and the models underpinning these mechanisms.

From automation to autonomy: Streamlining processes with BPM

The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

The expanding ease and utility of text analytics and natural language processing

The greater utility of text analytics, whether or not that's preceded by speech-to-text conversions, is the capacity to analyze the reams of unstructured text in the form of documents, conversational transcriptions, social media streams, and more.

KMWorld Readers' Choice Award 2022 Winners

In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.

KMWorld Trend-Setting Products of 2022

To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

Reimagining business with digital transformation

Regardless of the increase in scale, speed, and accuracy of digital transformation initiatives involving software agents, the cloud, search, and asset enrichment, the goal of these constructs is ultimately to improve the efficacy of human workers—and their business processes. This distinction may be a subtle one, but it's integral to the overall point of digital transformation, especially when it's applied to knowledge management.

KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management

With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.

Innovative knowledge-sharing tools elevate the modern workplace

Enterprise knowledge continues to expand. Knowledge-sharing tools ensure this knowledge is preserved, curated, and easily disseminated throughout organizations. Their prioritization of collaboration, engagement, and interactions makes the growing decentralization and compartmentalization of the enterprise much more manageable.

KMWorld 100 Companies That Matter in Knowledge Management 2022

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.

Deploying text analytics and natural language processing for strategic advantage

Perhaps the biggest barrier to unlocking the knowledge found in text is the fact it's widely considered unstructured data that doesn't conform to the traditional tabular data representation.

Turning data into gold: Knowledge graphs, AI, and machine learning

Implementing knowledge graphs is either a direct requirement or best practice for the most effectual AI techniques—many of which have significant knowledge management consequences.

Enterprise search— an evolving technology

Today's search technology is much more intelligent, and capable of returning concept-based results rather than simple word matching based on indexed content.