Alliance Bank improves CX with Ephesoft’s intelligent capture solution

Alliance Bank Malaysia Berhad, a bank that serves Malaysian small and medium enterprises (SMEs), has implemented Ephesoft Transact for intelligent capture automation in its middle-office operations.

Ephesoft, a provider of enterprise content capture and data discovery solutions, is able to meet the bank's requirements and offers the ability to scale with the bank as it continues to transform its business processes to deliver faster, simpler and more responsive customer experience to clients, said Joel Kornreich, group chief executive officer of Alliance Bank. 

Ephesoft’s document classification module of patented machine learning algorithms helps ease the bank sales staff’s workload. The software is able to bulk-scan the supporting documents and re-categorize them within the Alliance Origination System, the bank’s proprietary credit automation. 

“With this improvement, we have the capacity to quickly identify and manage any potentially fraudulent activities based on customers’ transactional behavior,” said Kornreich. “We also use the information to perform financial casting to understand our customers better, and due diligence in assessing customers.” 

Financial services organizations typically have high-volume, high-value documents, which can be manually intensive if processes are not automated. “We are proud to be an agile and scalable enterprise data acquisition partner for our customers as they work to solve document and data challenges in their digital transformation journeys,” said Ike Kavas, founder and CEO at Ephesoft. “Ephesoft’s machine learning-powered software enables Alliance Bank employees to accelerate tedious processes and use their time to bring value to the organization in strategic ways that provide a competitive advantage.”

For more information, go to www.alliancebank.com and https://ephesoft.com.