Enterprise search: a key business enabler

Haley & Aldrich has been using Coveo Enterprise Search (CES) for two years now to manage search and access to corporate information and knowledge. In December 2008, the consulting firm, which focuses on environmental, engineering and management concerns, upgraded to the latest version of Coveo’s solution, CES 6.0.

According to Trent Parkhill, director of IT services and VP at Haley & Aldrich, the new release makes an invaluable search platform even better.

Parkhill says, "Initial searches are now five times faster than before and refinements of searches with contextual facets are 10 times faster. Those speeds draw more Haley & Aldrich users to further refine their search and thus find exactly what they are looking for.

"In over 50 years of advising clients on their most complex projects, we have accumulated a colossal volume of information. Accessing the right information at the right time without having to know where the document was previously stored translates into higher productivity for the Haley & Aldrich team, saving time and costs while boosting collaboration and knowledge sharing."

Haley & Aldrich chose the solution, according to Parkhill, because it offered a powerful, customizable and quick-to-implement enterprise search platform that is affordable to small and midsize businesses.

"Although the IT staff didn’t initially consider enterprise search as a key enabler to solve our business challenges," Parkhill says, "they now consider the implementation of CES as one of the three best IT additions to our company in the past 25 years."