Kenya Airways streamlines business processes

Kenya Airways has deployed Oracle's E-Business Suite to manage its business processes more efficiently and to gain competitive edge.

The airline is using the solution to streamline its financial, human resources and procurement processes. The suite was deployed--with the help of consulting and IT services provider Satyam Systems—to create a single, integrated system, streamlining administration and easing information access. Oracle and Satyam report that Kenya Airways is now in a better position to respond to customers and to stakeholders.

"The airline now benefits from consistent data—a ‘single source of the truth’—enabling management to leverage accurate information and make critical, strategic decisions quickly," says Sriram Papani, Satyam’s senior VP, Oracle Practice.

The deployment means that Kenya Airways employees also will be able to handle procurement and expense management more effectively, Satyam and Oracle report.

Neil Canty, Kenya Airways finance director, says, "We view this as a significant step forward in our strategic decision to upgrade all our major systems to deliver improved customer service in the face of increasing competition."