Partners HealthCare utilizes Igloo Software to share critical COVID-19 information

Partners HealthCare, an integrated health care system, founded by Brigham and Women's Hospital and Massachusetts General Hospital, has expanded its reliance on Igloo Software, a provider of digital workplace solutions, to ensure its 78,000 workers have access to the latest critical information on managing the COVID-19 crisis.

Prior to the pandemic, Partners HealthCare staff used the organization's digital workplace platform, powered by Igloo Software and known internally as Partners Pulse, for corporate news and updates, employee recognition, social sharing, and cross-functional project collaboration.

But as the COVID-19 situation rapidly evolved, Partners HealthCare scaled Partners Pulse to be a centralized communication hub for its entire network of hospitals, specialty hospitals, community health centers, long-term and home care services, and began publishing updates every day to keep all staff informed and connected.

"This pandemic is the most important area of focus and, in this crisis, we need an easily updated and reliable source of information that is accessible by frontline workers and our teams working remotely. Partners Pulse has enhanced our ability to communicate and come together as a team at a critically important moment," said Rich Copp, vice president of communications at Partners HealthCare. 

"Through Partners Pulse, all employees are receiving critical information and updates on the latest COVID-19 testing protocols, stay-at-home policies, and important resources available to our employees to help them be more effective. The Igloo team has gone above and beyond in supporting our efforts and our user expansion has been seamless," added Copp.

In addition to supporting organizations such as Partners HealthCare, Igloo is helping to ease the burden on businesses globally that have faced an abrupt shift to remote working by offering its remote work communication and collaboration solution for free, with access to tools and services that help companies get up and running quickly so that remote employees can remain productive and informed.

"During this unprecedented time, our mission is to support organizations that are trying to stay productive and efficient while they adjust to this new remote work reality," said Jason Hahn, CEO of Igloo Software. "We want businesses to be able to focus on empowering their employees and maintaining effective communication and collaboration, as Partners HealthCare has so skillfully done, without worrying about how they will do it. In these times of uncertainty, it's crucial that organizations are able to rally together, and our goal is to make that as easy as possible."

For more information, go to www.igloosoftware.com and www.partners.org.