Pethealth process time gets a boost from BPM

Pethealth is expecting to reduce its process time substantially with deployment of a new business process management (BPM) system. The company provides RFID microchips and lost pet recovery services to the North American companion animal industry, and its customers include shelters, veterinarians and pet owners.

Among its services, Pethealth has a cloud-based shelter management application, an online adoptable pet search tool with a live feed of adoptable shelter pets and a national report using aggregate data on pet adoptions and relinquishment affecting animal welfare.

Stuart Janzen, who is responsible for developing enterprise solutions for Pethealth, created a customer self-serve portal and integrated back-office solutions that help the company handle and process customer claims more efficiently. Janzen, recognizing that Pethealth could become more effective if it automated its claims processing, moved forward with that plan.

He identified the need for a BPM solution that would include a forms frontend and an interface that would be easy for customers to use. Janzen also wanted a system that would provide the information necessary for an audit and ensure interoperability with other internal systems. His evaluation led him to select Process Director from BP Logix.

Janzen says, “Tracking data and being efficient are very important to Pethealth. We wanted to provide a better customer experience while reducing processing time as well as the delays that sometimes arise in processing. For problem solving and creating efficiencies, there is nothing that compares to BPM.”

According to BP Logix, Pethealth expects to reduce its process time by 150 percent with the BPM solution.

Jay O’Brien, BP Logix CEO, says, “With Process Director as the backbone to its claims processing system, we are removing the likelihood of delays due to human error while also creating the efficiencies that customers have come to expect.”