Scalability is key in choice of a BRMS

Tokio Marine Nichido Systems, a subsidiary of a large insurance company in Japan, wanted to implement a business rules management system (BRMS) for its 401K Business Support System. The company wanted to add automation to the highly manual operation, which included 400,000 steps and a database of 600,000 customers.

Motonori Sato, managing producer of Tokio Marine, says, “We determined we needed to introduce an image workflow process that included a BRMS to automate various rules. Our goals were to provide better customer service, accommodate future growth and improve system security and customer information management. Performance and scalability were critical issues. Given the sheer size of the operation, the BRMS would have to support the demands our environment would place on it.”

After evaluating options, Tokio Marine selected the Corticon 5 BRMS. Sato explains, “We chose the Corticon solution in part because it has a powerful and easy-to-use rule modeling environment. It manages even sophisticated decision-making logic in a simple spreadsheet-like environment. Plus, it easily integrated into our environment, and we’ll be able to scale the solution linearly as the number of transactions we process increases. Scalability is tremendously important to us, given the complexity of our operation and the number of clients.”

Since implementing the system, Tokio Marine says it has realized a number of benefits, including a 20 percent increase in staff productivity.