Toyota Australia adopts cloud-based business processes

Toyota Motor Corporation Australia has deployed a cloud-based process management solution to help capture knowledge as job roles change and the company transitions to a national sales and distribution operation with the consolidation of corporate functions in Melbourne in 2018. The company chose Promapp to create and manage business processes online.

Trent Delardes, project manager - strategic projects at Toyota Australia, says, “We reviewed several solutions but selected Promapp based on its business-centric approach to managing processes. Its standout feature is clearly its ease of use with single sign-on functionality. At the same time, being available in the cloud will also enable us to scale its use as our business undergoes transformation in the next few years.”

Promapp reports its technology will enable Toyota Australia to turn knowledge currently held in static charts and procedure documents into clean, simple process maps that everyone can follow and access. It will also help mitigate risk, enabling the company to capture processes for subsequent operational improvement at the same time as staff functions change and new teams are deployed, according to Promapp.

Once fully deployed enterprisewide, Promapp will capture critical end-to-end business processes across different team functions, including vehicle pricing, vehicle launches, finance, purchasing, fleet sales and technical services. It will also help to rapidly train new staff on an ongoing basis, Promapp reports.

Delardes says, “Today, it is insufficient to run improvement initiatives, to capture process knowledge at great expense and to hope that changes will be operationalized and sustained. Promapp will provide an environment and a structure so that our staff are motivated to participate and are personally invested in sustaining ongoing change and improvement in an industry undergoing rapid change.”