NICE and Cognizant partnership accelerates the adoption of advanced customer experience solutions

NICE and Cognizant are launching a global strategic go-to-market partnership to accelerate customer experience (CX) transformation—leveraging Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s integrated cloud platform to accelerate customer adoption of advanced CX solutions such as digital, analytics, and conversational AI.

For both companies, this partnership will enable growth opportunities in their respective customer bases, according to the vendors.

“As the CX landscape continues to demand a more consolidated collection of solutions built on a scalable cloud-native AI platform, NICE CXone emerges as a clear leader for digital transformation of the contact center and beyond,” said Barry Cooper, president, CX Division, NICE. “Teaming with Cognizant to leverage their Contact Center Advisory and Transformation services will bring more rapid, compelling business outcomes to our joint customers.”

Cognizant’s digital customer experience experts draw on strategy and research to link data to design, systems to stories, and insights to outcomes. Cognizant’s experience-led offerings span the entire customer life cycle and drive value across vertical markets. These solutions include customer and employee experience, content, and marketing services and omnichannel solutions.

“We are delighted to partner with?NICE?and integrate their Cloud Native Customer Experience Platform,?CXone,?AI-powered contact center software? into our offering,” said?Robert Vatter, executive vice president of Cognizant’s Enterprise Platform Services.?“Together with?NICE?and our decades of expertise in the contact center market, we are now redefining customer experience by bringing hyper-personalized and intelligent ways for enterprises to engage with their users.”

Previous collaboration between Cognizant and NICE has yielded impactful business outcomes, such as dramatically reduced answer and wait times as well as significantly accelerated platform deployments. This strategic partnership will further evolve their collaborative work.

For more information about this partnership, visit www.nice.com or www.cognizant.com.