Bright Pattern Integrates with Google to Provide Text-to-Speech

Bright Pattern has announced integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages.

Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern’s cloud contact center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

Google Cloud Text-to-Speech includes exclusive access to DeepMind WaveNet, a deep neural network being used to generate Google Assistant voices in different languages. This access allows users to select from over 30 different languages as well as a variety of voices and pitches in order to synthesize natural-sounding speech. Due to advanced WaveNet technology, voices sound more natural, potentially reducing the human performance gap by over 50%.

Bright Pattern’s integration with Google’s Text-to-Speech functionality is a building block for conversational AI-driven IVRs [interactive voice responses], said Konstantin Kishinsky, CTO and founder of Bright Pattern. Kishinsky added that the advancements made by Google and other text-to-speech providers will create efficiencies in the contact center space as enterprises begin to use the technology to improve self-service IVR.

According to Bright Pattern, Google is the first of many text-to-speech technologies on Bright Pattern’s integration road map for the year.

For more information, go to the Bright Pattern website at www.brightpattern.com.