Money transfer specialist selects cloud content management

OzForex Limited, trading as OFX, part of the OFX Group, an Australian international money transfer specialist, has moved its workforce to Box.

OFX has a strong presence in Australia, the United Kingdom, Canada, the United States and countries in Europe and Asia Pacific.

Since 2016, OFX has been using Box in its seven global offices as part of its strategy to become a digital workplace.

Box has transformed how OFX works on content, said Phillip Scott, head of IT Operations at OFX. From internal procedures to how content from clients is processed, Box has helped OFX to modernize systems, while improving efficiency and productivity, Scott noted.

Additionally, by leveraging the Box Platform, OFX consumer and corporate clients can easily provide documents like passports, drivers’ licenses, and bank statements, in a secure and compliant way. These documents are essential for the new client registration process, and, by adding metadata within Box, OFX is able to tag attributes like Geography, Client, and Type, which improves the processing, accessing, and tracking of vital information.

OFX selected Box to replace its on-premise file servers and migrate all its content to the cloud for greater control and flexibility and is leveraging Box Platform APIs to enable customers to easily upload documents directly from the OFX customer portal. This has helped the Compliance team to improve success rates for document receipt and processing times.

The use of Box is enabling OFX to automate content workflow processes, migrate sensitive information off email and into a secure cloud environment, integrate with its telephony system to automatically store and log all calls. OFX is also integrating Box with Okta and Office 365 providing a pure cloud IT stack.