Creating and maintaining intelligent search- KMW Webcasts KMWorld Live

AI-driven search and analytics can provide enterprises with unique business advantages. KMWorld recently presented a webinar with David Seuss, chief executive officer, Northern Light Group; Mark Aschemeyer, enterprise search sales executive, BA Insight; and Sana Remekie, CEO, Conscia, who discussed how to make enterprise search more intelligent, the benefits of intelligent search to users and the organization, and more.

Delivering on the promise of machine learning requires lining up many disparate pieces across many domains, Seuss said.

Companies can work up an action plan and should pick a problem that can be solved using techniques and resources available today, is central to an important business process, and cannot be solved any other way.

According to Aschemeyer, the state of internal search is clunky, heavily customized, difficult to change, produces irrelevant results, and is sometimes disconnected from the rest of the enterprise.

However, search can be intelligent if capabilities are made available such as personalized/relevant information delivery, connections to other systems, machine learning-based recommendations, and natural language query.

Natural language processing can extract keywords, categories, and tags from unstructured data, Remekie said. Since AI is not perfect, enterprises should allow manual overrides. Creating taxonomies that are relevant to business will help find information easier, she said.

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A list of archived webcasts and upcoming web events is available at www.kmworld.com/Webinars.