KMWorld Trend-Setting Products of 2022

Kodak Alaris: Capture Pro Software—Scanners capture images of data locked in paper documents, and Kodak Capture Pro Software unlocks that data and puts it to work by automatically recognizing, extracting, and indexing scanned image data for use across multiple downstream processes.

Kyndi: Kyndi Natural Language Search Solution—Delivering highly relevant, context-driven information with unprecedented speed and precision, Kyndi Natural Language Search Solution analyzes and uses unstructured as well as structured data in a smarter, faster, and more natural way.

Laserfiche: Laserfiche Cloud—Speed up operations, simplify complex tasks, and stay prepared for the future with the Laserfiche Cloud platform for content capture, document and records management, low-code process automation, and integration solutions.

LucidLink: LucidLink Filespaces—LucidLink Filespaces addresses the business needs around storing large datasets and files, on and off-premise, and accessing them over distance while offering best-in-class security and privacy guarantees.

LumApps: LumApps Journeys—Improves employees’ experience through personalized, smart, and integrated journeys, powered by actionable insights, with a flexible orchestration engine that gets smarter over time.

MarkLogic: Semaphore—Semaphore provides the semantic layer in the digital ecosystem so users can manage knowledge models, automatically extract and classify the context and meaning from structured and unstructured information, and generate rich semantic metadata.

MessagePoint: MessagePoint—Leveraging the power of MARCIE, Messagepoint’s AI-powered Content Intelligence Engine, MessagePoint focuses on intelligent approaches to managing and authoring content to enable maximum efficiency and impact.

Microsoft: MicroSoft 365—Microsoft 365 is the world’s productivity cloud designed to help users achieve more across work and life with innovative Office apps, intelligent cloud services, and world-class security.

Mindbreeze: Mindbreeze InSpire—Combining traditional search technologies with technological developments from the field of AI, InSpire analyzes and interprets business information from connected company data sources to provide employees or customers with a 360-degree view of the topics relevant to them.
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Neo4j: Graph Database—Battle tested for performance, Neo4j’s Graph Database is an enterprise-strength graph database that combines native graph storage, scalable speed-optimized architecture, and ACID compliance.

NICE: CXone—NICE CXone offers comprehensive capabilities, including customer analytics, omnichannel routing, workforce engagement, open cloud foundation, AI, and automation, among others, to positively impact business outcomes.

Nintex USA: Process Platform—The most complete platform for process management and automation, the Process platform makes it fast and easy to manage, automate, and optimize business processes.

Oracle: Oracle Fusion Cloud ERP—A suite of financial management capabilities suitable for upper midsize, large, and global enterprises, Oracle Fusion Cloud ERP allows organizations to move to the cloud faster, more easily, and with less risk.

Pegasystems: Pega Platform—Pega is a powerful, low-code platform that builds agility into the world’s leading organizations so they can adapt to change using Pega’s AI-powered decisioning and workflow automation to solve the most pressing business challenges.

Pureinsights: Pureinsights Discovery Platform—Built from best-in-class components and services, Pureinsights Discovery Platform is designed to enable the creation of a Google-like search experience.

Pryon: Pryon platform—Built by well-known leaders in AI innovation, Pryon is accelerating productivity and improving customer and employee experiences by unlocking the value held within enterprise content.

Qualtrics: XM Platform—The Qualtrics XM Platform is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.

Quark: Quark Publishing Platform—The Quark Publishing Platform automates every stage of content lifecycle management—creation, collaboration, assembly, publishing, and analysis—so organizations can modernize their content ecosystems to support digital transformation, customer satisfaction, revenue generation, and regulatory compliance.
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SearchBlox: Enterprise Search—SearchBlox is the Swiss Army knife of enterprise search: every function you need, ready to use out of the box, in a lightweight package.

ServiceNow: Now Platform—The Now Platform is a single, unifying foundation for digital business that helps companies drive transformation to build and automate quickly, future-proof technologies, and deliver great experiences.

Sinequa: Sinequa’s Intelligent Search Platform—Sinequa’s Intelligent Search Platform is a cognitive search platform that offers a unified approach (access to information from any source, in any format, whether structured or unstructured, internal or external) to respond to virtually all information access challenges.

SplashTop: SplashTop Enterprise—Splashtop Enterprise is a best-value, enterprise-class remote computer access solution and remote support tool giving users unattended, anytime computer access to enable employees and students to work from home or IT to manage computers and provide support.

Synaptica: Graphite—A tool for quickly designing, building, and managing knowledge organization systems using an intuitive graphical user interface, Graphite is based on linked data and semantic web standards and utilizes native RDF concept modeling.

TalkDesk: CX Cloud—Addressing customers’ higher expectations of contact centers today, Talkdesk CX Cloud is a new kind of cloud contact center that provides an end-to-end customer experience solution with a combination of enterprise scale and consumer simplicity.

TeamViewer: Engage—A next-gen digital customer engagement platform for online sales, digital customer service, and video consultations, Engage empowers companies to elevate their customer experience for lifelong brand loyalty.

Tellius: Tellius—Tellius is an AI-driven decision intelligence platform that helps get relevant insights from all your data faster and easier than ever.

Trianz: Pulse—Pulse is a desktop and mobile app designed to replace aging, intranet-based communication models for employees, clients, partners, suppliers, franchisees, and more.

Upland Software: BA Insight—Providing an AI-driven enterprise search, BA Insight delivers relevant, personalized, and actionable results.

Verint Systems: Customer Engagement Cloud Platform—Helping build the competitive advantage organizations need to focus on every part of the business, the Customer Engagement Cloud Platform engages customers effectively—spanning call centers, back offices, branches, customer experience, marketing, IT, and compliance operations.
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VMWare: Anywhere Workspace—An integrated workforce solution that builds trust for today’s distributed workforce, Anywhere Workspace empowers and enables employees, reduces silos and operational overhead, and provides broader and more effective security.

Yext: Yext's Answers Platform—Yext collects and organizes content into a knowledge graph, then leverages AI to improve the findability of relevant information across search engines, websites, mobile apps, and hundreds of other digital touchpoints.
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Zoho: Zoho CRM—With Zoho CRM’ s scalable back-end infrastructure, comprehensive feature coverage, and world-class security protocols, organizations will be able to coordinate and execute complex business processes across departments, regions, and verticals.