In building a more effective, ethical, and efficient business through automation, particularly in a challenging economic climate, you must tread cautiously. It’s worth remembering the harsh outsourcing lessons of a decade and more ago: Once you outsource your expertise it is typically impossible to bring it back in-house. So too when you automate a complex work activity, you may have automated it, but whether it is ultimately (not just in the short term) more effective or efficient is a moot point. One way or another, once you have taken the path to automate, there is likely no going back.
Full Gartner Definition: Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools, or platforms, including: Artificial intelligence (AI) and Machine learning.