CallTrackingMetrics launches ChatAI, the AI-powered virtual support agent

CallTrackingMetrics, a global conversation analytics company, is unveiling ChatAI, an AI-powered virtual agent that builds off the company’s previous release, AskAI powered by ChatGPT. This entry in CallTrackingMetrics suite of solutions targets customer engagement using chat-based AI that guides customers and prospects through personalized automation prior to live agent contact.

Among the capabilities of ChatAI, the solution can answer commonly asked questions, address basic troubleshooting issues, book appointments, and access helpful resources. The technology emphasizes personalized and helpful conversations that may mitigate the need for a live agent, ultimately improving productivity, engagement, and cost efficiency, according to the vendor.

“With all of the advancements in conversational AI tools, this is the next evolution driven by the need for businesses to do more with less while still prioritizing the customer’s experience,” said Todd Fisher, CEO and co-founder of CallTrackingMetrics. “Using ChatAI, organizations can streamline interactions and provide personalized support without putting strain on live agents, directly contributing to operational efficiency and business goals no matter the time of day.”

ChatAI expedites time-to-lead with 24/7, immediate response times that scales alongside an enterprise as it grows. By ingesting the unique knowledge base of an organization, ChatAI invites detailed, personalized dialogue to solve customer/prospect needs. If deemed necessary, ChatAI will automatically transfer individuals to the appropriate live agent for continued support.

Additionally, the AI-powered tool continues to personalize over time, collecting and sending attribution data from chats automatically with other platforms, including Google, Salesforce, and HubSpot. 

To learn more about ChatAI, please visit https://www.calltrackingmetrics.com/.