Automation Anywhere expands its generative AI-powered automation platform

Automation Anywhere, a provider of intelligent automation, is expanding its Automation Success Platform, enabling enterprises to accelerate their transformation journeys and put AI to work securely throughout their organizations.

Automation Anywhere’s new tools and enhancements deliver AI-powered automation across every team, system, and process. During Imagine 2023, the company unveiled a new Responsible AI Layer, and announced four key product updates including the brand-new Autopilot, which enables the rapid development of end-to-end automations from Process Discovery, using the power of generative AI.

The company also announced new, expanded features in Automation Co-Pilot for Business Users, Automation Co-Pilot for Automators, and Document Automation.

“The combination of generative AI and intelligent automation represents the most transformational technology shift of our generation,” said Mihir Shukla, CEO and co-founder, Automation Anywhere. “Every company, every team, every individual will be able to re-imagine their system of work and automate the processes that hold them back. Great people, empowered with AI and intelligent automation will be absolutely transformative to their organizations as they increase their productivity, creativity and accelerate the business.”

The foundation of these innovations is a Responsible AI Layer which includes new, custom generative AI automation models developed on top of leading Large Language Models and trained with anonymized metadata from millions of automations.

The new layer also includes additional AI tools and security and governance capabilities that are core to the next generation of automation development.

Automation Co-Pilot for Business Users seamlessly embeds automation directly into a business or web application. Now with generative AI, Automation Co-Pilot can handle use-cases that were not previously possible, including email triage and routing for customer service teams, anti-money laundering alerts and reporting in the banking sector, and generating after-visit summaries for patients in healthcare.

Automation Co-pilot also serves as a crucial built-in guardrail for responsible AI use, controlling how business teams interact with generative AI.

Document Automation, an intelligent document processing solution, is now designed to leverage generative AI for faster understanding, extraction, and summarization of data. It supports semi-structured and unstructured document types and supply chain use cases, such as waybills, packing slips, POs, and contracts.

According to the company, Automation Co-Pilot for Automators and Autopilot products are powered by generative AI and dramatically reduce the automation to ROI cycle time from months to minutes.

Automation Co-Pilot for Automators is available in beta and will be generally available in early 2024. Autopilot will be available in early 2024.

Autopilot automatically sources new automation opportunities and transforms them into end-to-end automations using the power of generative AI. Autopilot stitches together Process Discovery, CoE Manager, and Automation Co-Pilot for Automators, allowing for faster automation development.

Automation Co-Pilot for Automators empowers both citizen and professional developers to turn natural language prompts into end-to-end automations, lowering the barrier to automation across every team.

Previously announced this spring, Automation Anywhere is now introducing features including recorder with generative AI, which enables automations to power through application changes, prompt-to-automation, which turns natural language commands into personalized automations, and suggest next actions, which provides real-time suggestions on the next possible action in automation workflows.

Automation Anywhere also introduced a set of AI tools, governance, and best practices as part of our Responsible AI layer. This robust set of capabilities aims to help organizations without large teams of data scientists or AI developers build and scale AI-powered automations with the required guardrails in place. These new tools and capabilities will be available in early 2024.

AI tools, governance, and best practices:

• Model selection: Users can manage generative AI models across a wide range of providers that Automation Anywhere’s open platform can securely integrate. Secure customer instances ensure all processing is done within a customer-governed tenant and data is encrypted.
• Testing and optimization: Tools for users to test models and prompts will help them get the best results for their specific use cases. This also includes the ability to improve performance with in-product guidance on how to fine-tune.
• Prompt templates: Users start with a curated library of prompt-templates for each model or develop their own. These reusable and managed templates for enterprises make it easier to get the results users need.
• Data privacy controls: Customizable controls provide extra layers of protection for an enterprise, including a set of data masking capabilities to ensure sensitive data remains under your control and in your environment. Confidently govern model usage and masking of sensitive customer data within prompts to ensure data privacy.
• Monitoring and audit: A new set of generative AI analytics and audit tools integrated into the command center, users can monitor model performance and check for violations of data privacy.

In addition to the wave of new automation tools, Automation Anywhere is scaling up its partner ecosystem to introduce enhanced integrations with Google Cloud and AWS, among others.

For more information about this news, visit www.automationanywhere.com.