Digital information quickly piles up, and, in parallel, the user’s need to access digital assets grows dramatically. Storage capacity will rapidly be consumed if companies don’t properly manage their structured and unstructured data. Obtaining more storage leads to increased costs, making compliance verification complex. In addition, the increasing data volume will extend the time required for data backup processes and recovery efforts. A fundamental need is understanding how users interact with the content services applications. This knowledge helps to plan storage location, retention, disposition, and security requirements.
Exacerbating the unstructured content growth that is choking the IT infrastructure, companies turn to a plethora of applications and toolsets to help manage the unstructured data storm. These tools range from IT operations management (ITOM), security information and event management systems (SIEMS), incident management systems, cloud hypervisor monitoring systems, and various data visualization and analytics tools.
What is missing is a solution to know what unstructured content is essential, who is accessing the unstructured content, where the unstructured content is accessed from, and by what device. As a solution to untying this digital Gordian knot, companies are turning to ECM solutions from Reveille Software that reveal details on the following:
• User transaction information
• User access
• Transaction volumes
• User count trends
• Availability information
• Response time performance
Managing ECM user activity matters
A lack of best-in-class ECM management and monitoring can have expensive consequences, and minor problems can escalate and become costly service interruptions that impact revenue and decrease productivity. Simply put, the implications of not managing, monitoring, and reporting user activities increase costs and risks. Here are three main reasons why managing ECM user activity matters: