- Accenture—Accenture is a global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services.
- Accubits—An AI- and blockchain-focused software development and consulting company, Accubits offers product development and digital transformation services to governments, tech startups, Fortune 1000 companies, and SMEs.
- Ada—Ada is an AI-powered customer service automation platform on a mission to make customer service extraordinary for everyone.
- Adobe—A multinational software company, Adobe connects content and data and delivers game-changing new technologies that are democratizing creativity.
- Aisera—Aisera is a leading provider of GenAI solutions that help enterprises boost revenue, improve user productivity, lower operating expenses, and create magical user experiences—offering products such as AiseraGPT, AI Copilot, AI Search, and AiseraLLMs, which are built on the AI Experience (AIX) platform.
- Alphabet-Google—Alphabet is a collection of companies— the largest of which is Google—that also includes Search, Ads, Chrome, Cloud (with a computer programming assistant called Duet AI), DeepMind, YouTube, and Android—aimed at enabling businesses to prosper through strong leaders and independence.
- AlphaSense—With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust, removing uncertainty from decision making.
- Amelia—Amelia’s platform develops and deploys AI tools that manage critical tasks and processes, enabling employees to be more productive and deliver better results while reducing operational costs.
- Anthropic—Anthropic is an AI safety and research company that creates reliable, interpretable, and steerable AI systems with its flagship product Claude, an AI assistant focused on being helpful, harmless, and honest.
- Ask-AI—As a native generative AI solution built from the ground up by true AI experts, Ask-AI unlocks previously hidden answers and insights and transforms the way companies think of customer communications, product development, and company knowledge.
- Atlas—Drawing on extensive industry knowledge and a relentless drive for innovation, ClearPeople created Atlas, an intelligent knowledge platform for Microsoft 365 that is trusted by enterprises to effortlessly make contextual knowledge accessible to workers so they can focus on work instead of looking for information. To Learn More, read Katya Linossi, CEO & Co-Founder, ClearPeople's AI Trailblazer Insight.
- Avaamo—Avaamo is an autonomous agent platform built for the enterprise with patented AI technology that spans voice transcription, natural language understanding, and generative AI to revolutionize call center automation.
- AWS—AWS AI services provide ready-made intelligence for an organization’s applications and workflows.
- boost.ai—With consistent resolution rates of 90%, boost.ai’s market-leading virtual agent supports enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail, and more.
- Capacity—Capacity offers an AI-powered support automation platform that connects entire tech stacks to answer questions, automate repetitive support tasks, and build solutions.
- CBOT—CBOT is a leading AI company that offers an end-to- end customer service automation platform based on its own proprietary technologies, enabling companies to develop and scale the use of intelligent chatbots and voice assistants.
- Cloudera—Cloudera empowers people to transform data anywhere into trusted enterprise AI so they can reduce costs and risks, increase productivity, and accelerate business performance.
- Cognizant—Cognizant helps clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in a fast-changing world.
- Cohesity—Cohesity helps organizations defend againstcybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
- ConnectWise—ConnectWise enables TSPs to drive business efficiency with automation, IT documentation, and data management capabilities and increase revenue with remote monitoring, cybersecurity, and backup and disaster recovery technologies.
- Coveo Solutions Inc.—Coveo is a market-leading, AI-powered relevance platform that injects search, recommendations, personalization, and merchandising intelligence into digital experiences such as commerce, service, website, and workplace applications.
- Cresta—Cresta turns real-time intelligence into real- time action to make the contact center smarter—and every agent and manager more productive.
- Cube Dev, Inc.—Cube Dev delivers a universal semantic layer that connects all your data sources with all your data apps, embedded analytics, BI tools, LLMs, or AI agents.
- Databricks—Databricks is the data and AI company, with more than 10,000 organizations worldwide relying on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI.
- Dataiku—Dataiku, the platform for Everyday AI, enables data experts and domain experts to work together to build data into their daily operations, from advanced analytics to generative AI.
- DataRobot—Organizations across industries and geographies trust DataRobot to help solve their biggest challenges with AI, leveraging the generative and predictive capabilities of today while providing the flexibility to adapt to the innovations of tomorrow.
- Datavid—Datavid is a data consultancy company that specializes in extracting business value from structured and unstructured data.
- Deloitte—Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500 and more than 7,000 private companies.
- Earley Information Science—Earley Information Science is a professional services firm with proven methodologies designed specifically to address product data, content assets, customer data, and corporate knowledgebases.
- eGain—eGain Knowledge Hub automates and orchestrates customer engagement across touchpoints, powered by AI and analytics, while eGain’s secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation.
- Elastic—Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform, the development platform used by thousands of companies, including more than 50% of the Fortune 500.
- Enterprise Knowledge—Enterprise Knowledge (EK) is a services firm that integrates knowledge management, information management, information technology, and agile approaches to deliver comprehensive solutions. To Learn More, read Lulit Tesfaye, Vice President of Knowledge & Data Services, Enterprise Knowledge, LLC.'s AI Trailblazer Insight.
- Expert.ai—Transforming language into knowledge and insight, expert.ai provides patented AI technology and a hybrid approach to natural language.
- Franz Inc.—As an early innovator in AI, Franz Inc. is a leading supplier of semantic graph database technology with expert knowledge in developing and deploying neuro-symbolic AI solutions.
- Freshworks—Freshworks makes it fast and easy for businesses to delight their customers and employees without the bloat, hassle, and expense of typical business software, further delivered with Freddy AI, the company’s AI companion for transforming customer and employee experiences.
- Genesys—Empowering organizations of all sizes to deliver the future of empathetic, personalized CX at scale, 2024 Genesys’ AI-powered experience orchestration platform helps to differentiate businesses through customer experience, workforce engagement, and operational improvements.
- Grazitti Interactive–SearchUnify—Grazitti Interactive is the parent company of SearchUnify, an enterprise that helps to revolutionize customer experience and support reps’ efficiency through a unified approach to self-service and support that uses AI to tap into user data.
- H20.ai—H20.ai is collectively driven by the idea that there should be freedom around the creation and use of AI, offering an end-to-end GenAI platform where the user owns every part of the stack.
- Hexaware Technologies—Leveraging technology to solve problems and deliver innovative solutions that customers love, Hexaware helps companies unleash the power and overcome the challenges of GenAI.
- Hyland—Hyland’s intelligent content solutions turn data chaos into strategic genius, connecting all types of content and data within the systems and processes that enterprises use every day.
- IBM—IBM offers AI solutions that build the future of business today, empowering trustworthy, ethical AI across customer service, talent management, and app modernization.
- Icertis—Icertis redefines how organizations manage, analyze, and derive insights from their contracts through AI-enabled contract intelligence, driving compliance, mitigating risks, and unlocking new opportunities for growth and efficiency.
- InMoment—InMoment is a customer experience software company that helps businesses make sense of customer wants and needs, utilizing AI and ML to power customer analytics.
- Iterate.ai—As the developer of an AI-powered, low-code software and ecosystem, Iterate.ai accelerates the development and deployment of AI-centric enterprise applications.
- John Snow Labs—John Snow Labs is an award-winning healthcare AI company that helps its customers put AI to good use, faster, with medical LLMs, a biomedical NLP, visual document understanding, and more.
- Knowmax—Helping enterprises declutter knowledge and deliver delight, Knowmax is the AI-guided knowledge management platform that empowers CX teams to deliver mistake-proof service across touchpoints, supported by contextual and actionable knowledge.
- Kodak Alaris—Kodak Alaris is a global technology company delivering value to businesses and consumers all over the world, delivering intelligent document processing and data capture solutions that help businesses make sense of their data.
- Kore.ai—Kore.ai brings intelligent virtual assistants to life in both customer and employee-facing use cases, simplifying AI adoption so that enterprises can produce meaningful business outcomes faster.
- Laiye—Transforming enterprises through its Work Execution System (WES) and intelligent automation solutions, Laiye delivers the right technology to streamline operations, empower employee capabilities, and enhance job satisfaction.
- Landing AI—Landing AI is helping to pioneer the data-centric AI movement, aiding companies with limited datasets to realize the business value of AI and move AI projects from proof-of-concept to full-scale production.
- LivePerson—LivePerson enables companies to close the gap between legacy call centers and digital-first, AI-empowered customer experiences by shifting them to digital support, empowering teams with conversational AI, tools, and intelligence and driving conversation automation at scale.
| - Lucidworks—Powering the search and discovery experience for the world’s largest and most successful companies, Lucidworks elevates the search experience to connect consumers with the precise content they seek. To Learn More, read Mike Sinoway, CEO, Lucidworks' AI Trailblazer Insight.
- M-Files—M-Files helps knowledge workers work smarter with AI-driven automation that helps organize information, understand document content, and enable users to interact with organizational knowledge via natural language. To Learn More, read Antti Nivala, Founder and CEO, M-Files's AI Trailblazer Insight.
- Microsoft—Empowering the world to achieve more with AI, Microsoft helps enterprises maintain a competitive edge with popular AI models, small language models (SLMs), customizable co-pilots, and more, ranging in use cases from financial to security, cloud, content generation, and more.
- Mindbreeze—Taking businesses to the next level by turning data into insights with AI, Mindbreeze helps enterprises get answers quickly through rapid information capture and 360-degree views.
- MineOS—MineOS offers a human-centric privacy experience, using AI and special discovery methods to seamlessly and cost-effectively adapt businesses’ unique data processes to relevant, universal privacy standards.
- Mistral AI—Mistral AI builds cutting-edge AI technology for developers leveraged by AI-first startups and large corporations alike, emphasizing openness, portability, value, speed, and customization.
- Nano Net Technologies Inc.—Nanonets enables organizations to put their business processes on autopilot with AI, uncovering valuable insights from any document while automating repetitive tasks.
- NICE—NICE aims to remove the friction between companies and consumers through purpose-built CX analytics, AI, and domain expertise, addressing today’s consumer and employee expectations.
- Northern Light—Providing knowledge management platforms for competitive intelligence and market research insights to global enterprises since 1996, Northern Light empowers companies to leverage GenAI-powered question-answering and ML-driven research efficiencies. To Learn More, read David Seuss, CEO, Northern Light's AI Trailblazer Insight.
- NVIDIA—NVIDIA helps transform any enterprise into an AI organization with NVIDIA AI, the world’s most advanced platform with full stack innovation across accelerated infrastructure, enterprise-grade software, and AI models.
- OneMeta—OneMeta aims to create a more understanding world with a proprietary AI and machine learning architecture that enables seamless translation and transcription of spoken and written words in seconds, across multiple languages.
- Ontotext—Helping global enterprises gain knowledge and deep insights from their diverse data sources, Ontotext combines semantic graph databases with text mining and machine learning to drive data and content interlinking, interpreting, analyzing, and reuse.
- OpenAI—With the mission to ensure that artificial general intelligence benefits all of humanity, OpenAI’s API platform helps organizations build transformative AI experiences powered by industry-leading models and tools.
- Openstream.ai—Openstream.ai enables enterprises to build conversational AI experiences that matter through its visionary neuro-symbolic engine that enables end users to interact naturally on any channel, in any language, to achieve their goals. To Learn More, read Enterprise Virtual Assistant, Eva™, Openstream's AI Trailblazer Insight.
- OpenText—OpenText helps businesses tackle the most complex digital transformation programs with confidence, offering predictive, AI-led analytics; AI-powered conversational search; and GenAI.
- Oracle—Oracle delivers AI services and state-of-the-art GenAI innovations through its data platform and cloud applications, all supported by a best-in-class AI infrastructure.
- Pegasystems—Pegasystems develops software for customer relationship management and business process management.
- PoolParty— Powered by knowledge graph-infused GenAI, software products from Semantic Web Company transform customers’ existing data into robust knowledge systems.
- Precisely—Precisely specializes in data integrity tools and provides big data, high-speed sorting, ETL, data integration, data quality, data enrichment, and location intelligence offerings.
- Progress Software—Progress Software produces software for creating and deploying business applications, enabling organizations to develop and deploy their mission-critical applications and experiences.
- Pryon—Pryon’s ingestion and retrieval engines, paired with generative LLMs to implement retrieval augmented generation (RAG), provides accurate, instant, and verifiable answers at enterprise scale.
- Pureinsights—Pureinsights transforms the way organizations interact with information, leveraging cutting-edge AI technologies like GenAI, vector search, and NLP to build intuitive, human-centered applications that go beyond traditional search.
- RightAnswers—RightAnswers combines powerful AI search, GenAI, and knowledge management for the future of customer service, allowing for faster troubleshooting through the power of connected knowledge. To Learn More, read Samantha Middlebrook, Vice President of Product Strategy & Marketing, RightAnswers' AI Trailblazer Insight.
- Rockset, acquired by OpenAI—Rockset is the world’s fastest search and analytics database. It provides real-time indexing, full-featured SQL, and cloud-native efficiency for speed at scale.
- Rossum—Capitalizing on the latest technological advancements in LLMs and Gen AI, Rossum’s AI-first, cloud-native platform automates the transactional document process end to end.
- RWS—RWS provides a range of AI-enabled language, content management, and intellectual property solutions. By combining its technology with human expertise, RWS enables its clients to communicate clearly and effectively with their employees, partners, and customers on a global scale.
- Salesforce—Salesforce’s best-in-class CRM for sales, service, marketing, and commerce is deeply integrated with trusted AI and unified data, so companies can unlock the promise of AI to create stronger customer relationships, increase employee productivity, and deliver higher margins.
- Salsify—Created to drive continued business growth, Salsify’s digital shelf, a collection of diverse and rapidly evolving digital touchpoints, helps companies onboard new suppliers, validate data, and automate for market complexity.
- SAS—The SAS Viya platform, now with generative AI capabilities, recognizes that the data flowing through a business has a unique story to tell, leading to an understanding of current conditions and predicting needed pivots to confront the future.
- ServiceNow—ServiceNow offers a cloud-based platform and solutions that help digitize and unify organizations so that they can find smarter, faster, better ways to make workflow, while enabling employees and customers to be more connected, more innovative, and more agile.
- Sinequa—Delivering an intelligent enterprise search platform for global 2000 companies and government agencies, Sinequa enterprise search products connect people with the information, expertise, and insights necessary for organizations to become information-driven.
- Sirion—Sirion’s AI-native, unified contract lifecycle management (CLM) platform brings data-driven insights to improving cross-functional relationships, managing risk and streamlining all aspects of the contract lifecycle.
- SmartAction—SmartAction provides AI-based virtual agents over voice, chat, and SMS, via NOVA, its Natural Omnichannel Virtual Agent design platform.
- Snowflake—Snowflake makes enterprise AI easy, efficient, and trusted. Thousands of companies around the globe, including hundreds of the world’s largest, use Snowflake’s AI Data Cloud to share data, build applications, and power their business with AI.
- SparkCognition—SparkCognition’s industrial AI and data platform predicts future outcomes, optimize processes, automates workflows, and prescribes next best actions
- Springworks–Albus When your team asks a question, using the power of generative AI, Albus analyzes all the connected sources and finds the right information without switching among apps.
- Squirro—Squirro provides enterprise-ready generative AI for search, analysis, insights, and automation, including a retrieval augmented generation (RAG) stack and agnostic large language model (LLM) offerings.
- SS&C Blue Prism—Blue Prism, a pioneer in enterprise robotic process automation (RPA), is a subsidiary of SS&C Technologies Holdings, Inc. Its next-generation intelligent automation platform is designed to deliver continuous, new, agile capabilities.
- Sugarwork—Sugarwork enables organizations to build their GenAI processes around their specific goals and challenges and capture and share institutional knowledge—both explicit and tacit—at scale. To Learn More, read Vanessa Liu, CEO and Co-Founder, Sugarwork's AI Trailblazer Insight.
- SWIRL—SWIRL develops and markets AI-powered infrastructure solutions designed to enable employees, customers, and partners to have a conversation with their data. The platform leverages advanced personalization and retrieval augmented generation (RAG) to deliver accurate, relevant information for a broad range of use cases and applications.
- SymphonyAI—As part of SymphonyAI Summit Apex, a predictive and generative AI-based IT service management/ enterprise service management platform, its Apex Enterprise IT Copilot accelerates problem resolution, boosts agent productivity, and elevates customer satisfaction.
- Synthesia—Synthesia is a synthetic media generation company that develops software used to create AI-generated video content and turns text into video in seconds.
- Talkdesk—Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. To Learn More, read Tiago Paiva, Chief Executive Officer and Founder, Talkdesk's AI Trailblazer Insight.
- Tars—Bridging the gap between complex technical processes and intuitive conversations, Tars’ conversational AI transforms frustrating IVR loops and cumbersome workflows into simplified dialogues.
- ThoughtSpot—ThoughtSpot leverages natural language search powered by LLMs to ask and answer data questions with confidence. With ThoughtSpot’s low-code, developer-friendly platform, ThoughtSpot Everywhere, customers can also embed AI-powered analytics to their products and services.
- Uniphore—Uniphore delivers multimodal AI architecture centered on customers that allows for the capture of voice, video, and text and the analysis of all types of data.
- Verint—Verint provides a customer engagement platform based on Knowledge-as-a-Service that leverages the power of AI to detect opportunities for new knowledge articles and uses generative technology to create content via the Knowledge Creation Bot.
- Veritone—Veritone designs human-centered
AI solutions. Its enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence.
- Zendesk—Zendesk champions great service everywhere for everyone and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers.
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