KMWorld Trend-Setting Products of 2024

There's little doubt that generative AI (GenAI) remains a hot topic for trend-setting products, even though it’s been 2 years since OpenAI sprung ChatGPT on an unsuspecting public. Companies initially raced to bring GenAI-based products to market. Although interest has cooled off somewhat, variations of AI remain bedrock to trend-setting KM products.

Experimentation into use cases for GenAI are ongoing and exciting. Trend setting is not, however, restricted to products imbued with GenAI. Technologies such as natural language processing (NLP), natural language understanding (NLU), machine learning, knowledge graphs, semantic layers, no- and low-code systems, and vector databases hold promise for KM professionals.

In our latest list of trend-setting products, we didn’t ignore GenAI, but we didn’t focus exclusively on it either. Products that enhance knowledge sharing and collaboration can be trend-setting regardless of the underlying technology. Products such as AI-powered platforms, intelligent document management systems, collaboration tools, cloud-based knowledge repositories, and new approaches to knowledge transfer help redefine customer and employee expectations and can create new market opportunities.

It’s clear from the increase in new and exciting products designed for KM practitioners that KM is gaining in importance within organizations and being recognized as critical to the success of enterprises. The ability of technology to streamline information flows, summarize lengthy documents, surface hidden information from existing data, and make search results relevant and actionable gives companies a competitive advantage.

To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

KMWorld’s Trend-Setting Products list of 2024 is composed of the contributions of forward-thinking vendors that are leading the way in innovation. We encourage you to continue your exploration by visiting the companies’ websites to learn more.

ABBYY: Marketplace—The ABBYY Marketplace provides a rich collection of specialized AI extraction models (document skills), connectors, and assets, which enhance and extend the ABBYY Vantage platform and accelerate the digital transformation and automation initiatives of enterprises of any size, industry, and geography.

Access Innovations: Data Harmony—The Data Harmony Suite builds explainable AI to improve search, analyze text content by identifying concepts and terms for modeling, and provide taxonomy/thesaurus building and management, as well as offers automated indexing, classification, and semantic metadata enrichment.
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Access: Access Unify—As technology-powered information management services are delivered via a flat-rate subscription, Access Unify meets ever-evolving business needs.
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Accusoft: Prizm-Doc Suite—PrizmDoc is a collection of REST APIs that developers can integrate into their web-based applications for secure document viewing, editing, conversion, search, annotation, redaction, and document processing.

Adeptia: Adeptia Connect V4.3—Adeptia’s AI-powered, no-code, self-service solution transforms B2B data integration and now features cutting-edge generative AI and retrieval-augmented generation (RAG) technologies to accelerate and simplify data integration for businesses.

Adobe: Adobe Acrobat Ai Assistant for the Enterprise—Using responses from AI Assistant, customers can consume information across single or multiple documents and create impactful content based on their documents faster than ever, including content for emails, presentations, meeting notes, research summaries, and more.

Algolia: AI Search—Using large language models (LLMs), Algolia AI Search retrieves the best search results from users’ search index based on their clearly defined business outcomes.

Amelia (SoundHound): AmeliaAnswers—The Amelia Answers platform leverages the latest innovations in generative and deterministic AI to help enterprises turn their fragmented knowledgebases into unified and delightful search experiences for customers and employees.

AvePoint: Confidence Platform—AvePoint’s Confidence Platform empowers digital transformation for organizations—of all sizes, in all regions, and across all industries—to optimize and secure the solutions that most commonly establish and underpin the digital workplace.

AYR.ai: SingularityAI Platform—The SingularityAI Platform is powered by award-winning machine learning technology and is powerful and flexible enough to automate any type of document process with ease, from input to actionable data.

Bloomreach: Bloomreach Discovery—Bloomreach Discovery leverages Loomi AI—an AI designed specifically for ecommerce—to drive impact faster than any other product discovery solution.

Broadcom/VMware: Anywhere Workspace—As an integrated workforce solution that builds trust for today’s distributed workforce, Anywhere Workspace empowers and enables employees, reduces silos and operational overhead, and provides broader and more effective security.

ClickUp: ClickUp Brain—ClickUp Brain is a collection of conversational, contextual, and role-based AI features available everywhere in ClickUp that can connect an organization’s people, work, and knowledge.

Cohere: Rerank 3—Rerank 3 provides a powerful semantic boost to the search quality of any keyword or vector search system without requiring any overhaul or replacement.

Cohesity: Cohesity Gaia—Make smarter business decisions with an AI-powered conversational search solution using your enterprise data with Cohesity Gaia.

Conversica: Conversica AI Chat—Conversica uses the full power of generative AI to deliver the most authentic web exchanges, collecting insights to continue the conversation offline.

Coveo: Coveo Platform—Coveo is a composable AI search and generative experience platform that can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization, and GenAI answering.

Creatio: Studio—Creatio’s no-code platform automates workflows and builds applications with a maxi- mum degree of freedom.

Docuvela: Veladocs—Veladocs harnesses the expansive power of Amazon Web Services to transform traditional document management with a streamlined, cloud-powered platform that scales with the business.

eGain: AssistGPT—An integral part of the eGain Knowledge Hub and powered by generative AI out of the box, eGain AssistGPT is a comprehensive no-code solution that helps automate knowledge creation, omnichannel delivery, and optimization.
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Elastic: Elastic Search AI Platform—Built on the Elastic Search, Kibana, Beats, and Logstash (aka ELK) Stack, the Elastic Search AI Platform combines the precision of search with the intelligence of AI, enabling organizations to construct transformative applications, proactively mitigate observability issues, and address complex security threats.

expert.ai: expert.ai Platform—The expert.ai hybrid natural language platform works to deliver a deep understanding of language, from complex documents to social media messages, transforming these materials into knowledge and insight for faster, better decision making.

Franz: AllegroGraph—As the foundation for knowledge graph solutions, AllegroGraph is a horizontally scalable, high-performance, transactional Semantic Graph Database which turns complex data into actionable business insights with infinite data integration and unique federated sharding.

Google: Gemini—Giving users direct access to Google AI, Gemini is a set of natively multimodal AI models built from the ground up to seamlessly combine and understand text, code, images, audio, and video.

Hyland Software: Hyland Experience Automate—Hyland Experience Automate aids organizations in taking comprehensive control over their workflows with low-code, AI-enhanced, end-to-end, content-driven process automation and service orchestration.

IBM: watsonx—watsonx is the AI and data platform built for business, enabling enterprises to readily build custom AI applications, manage all their data sources, and accelerate responsible AI workflows within a single platform.