ServiceNow and Boomi enter strategic partnership, centering CX, AI, and API efficiency
ServiceNow, the AI platform for business transformation, is entering a strategic partnership with Boomi, a leader in intelligent integration and automation, with a commitment towards enhancing customer experiences with AI-based self-service. Manifesting as a series of technological integrations, ServiceNow and Boomi’s partnership centers AI as the catalyst for the connection and collaboration necessary for improving and accelerating operational efficiency at scale, according to the companies.
Between siloed data and isolated systems, organizations are suffering from foundational data problems that ultimately impact the customer experience. Citing IDC, only 12% of organizations connect customer data between departments, highlighting a severe disconnect between desired outcomes and the existing reality of data infrastructures.
Driven by this inefficiency, Boomi will now leverage ServiceNow’s Technology Provider Service Management (TPSM) offering and Now Platform to help reimagine its customer support and expand its self-service capabilities. This will aid in eliminating silos and streamlining internal processes for Boomi, further leveraging ServiceNow’s App Engine to create a more intuitive user experience for Boomi’s Master Data Hub.
Additionally, this partnership sees the integration of Boomi’s advanced, lightweight API Management (APIM) solution with ServiceNow’s suite of intelligent automation solutions. Boomi’s APIM will help cultivate a centralized view across ServiceNow users’ API landscapes, forwarding complete visibility and the rapid discovery, provisioning, and securing of APIs—regardless of its location.
“As customer expectations evolve, businesses require simple, agile, and easy to use solutions to meet those needs,” said Paul Fipps, president, global industries and strategic growth at ServiceNow. “We’re thrilled to be working with Boomi to help them revolutionize their customer experience with the Now Platform and to collaborate on innovations that will advance business automation. By combining Boomi’s industry-leading API Management with ServiceNow’s suite of intelligent automation solutions, we’re also bringing an even more robust toolset to creators and app developers.”
“Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers," said Steve Lucas, CEO at Boomi. "By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we're able to deliver self-service workflows, eliminate silos, enhance collaboration, and drive operational efficiency. This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation, but also sets the stage for a new era of seamless, personalized business transformation, all built on reliable and trusted data.”
These new offerings are expected to be available later this year, according to the companies.
To learn more about this partnership, please visit https://www.servicenow.com/ or https://boomi.com/.