Coveo enhances data access and insights across the Salesforce ecosystem

Coveo, the leading enterprise AI platform that brings AI search and generative AI to every point–of-experience, is unveiling a new integration with Salesforce Data Cloud designed to improve data access across the Salesforce ecosystem.

Coveo’s latest integration with Salesforce improves the experiences of Salesforce's Service Cloud, Commerce Cloud, and Experience Cloud, delivering secure access to a broad range of enterprise data sources, including engagement data from Coveo-powered search experiences. This is particularly beneficial for organizations struggling with complex data sources and requirements for high relevance and precision in generative answering, according to Coveo.

“Precise answers in service interactions help reduce service costs and improve customer satisfaction. This can be challenging for large enterprises that have a high volume of content sources and serve a diverse customer base," said Kishan Chetan, EVP and GM of service cloud at Salesforce. “Coveo's extensive connectivity to content sources and its capability to add relevance to this content is a key enabler for enterprise customers with complex search requirements within Service.”

Central to this integration is Coveo’s experience in delivering extensive, secure connectivity to diverse content sources, as well as its ability to process vast quantities of content, according to the company. For large enterprises with complex requirements, Coveo’s integration with Salesforce serves to fuel access to relevant content and insights at the core of their Salesforce-driven experiences, according to Coveo.

The Coveo AI integration with Data Cloud offers the following enhancements:

• Improvements to the Salesforce platform with external content through Coveo, increasing the contextual depth and precision of AI-driven insights
• Unified, secure data access and integration for Salesforce experiences, utilizing Coveo’s indexing and security capabilities to easily insert previously siloed enterprise content into Salesforce through Data Cloud for continuous, fresh insights across Salesforce
• Robust analytics across touchpoints in both platforms, empowering enterprises to easily track interactions and drive better decision making

"Coveo has collaborated closely with Salesforce globally for more than a decade," said Laurent Simoneau, president and CTO at Coveo. "Integrating Coveo with Salesforce creates a powerful synergy, especially beneficial for large enterprises with complex content ecosystems. The complementary strengths of Coveo's robust indexing and relevance capabilities with Salesforce Data Cloud enable businesses to effortlessly access external data sources securely, enhancing performance and adding value across all Salesforce Clouds. This integration establishes a new benchmark for enterprise data unification and elevates the customer experience."

To learn more about Coveo’s integration with Salesforce, please visit https://www.coveo.com/en.