Jabra debuts AI-powered speech enhancement solution for the contact center

Jabra is releasing Jabra ClearSpeech, an AI-driven solution that removes unwanted noise for a better and clearer audio experience for contact center professionals.

According to the company, the quality of the audio experience is paramount to contact centers, and this innovative technology provides an AI-driven solution to mitigate distracting noise, enhancing speech on calls. 

Launching as an integrated part of Engage AI, Jabra ClearSpeech is being introduced to help users focus on what really matters—the customer conversation at hand, rather than repetition and mistakes. By enhancing speech in the far-end and removing background noise, it helps headset users better understand what is being said. 

The audio quality in contact centers greatly impacts key metrics like customer and agent experience and average handle time, the vendor explained.

Jabra ClearSpeech was specifically designed based on such data, with the aim of mitigating these factors with high-quality technology, in turn helping to reduce agent attrition and ultimately save costs.   

Jabra ClearSpeech is an AI speech enhancement and noise suppressor that aims to improve agent well-being and motivation by removing far-end noise.

It is “taught” to distinguish between speech and non-speech, such as echoes, music from the radio in the background, barking dogs, or traffic.

The feature will be available directly within Engage AI Voice Coaching Software. It will improve both the agent experience and show that with better audio, AI will improve speech to text accuracy too, for all-round optimization. 

According to Jabra, when coupled with a Jabra headset, Jabra ClearSpeech will give contact center professionals full control of conversation quality, improving employee well-being, productivity, and overall comfort. 

“We have analyzed millions of conversations; the quality of a conversation can only be as good as its lowest denominator. If the ‘other side’ is calling from a busy street corner, a bad connection, or while driving a car and listening to the radio, your conversation will inevitably be impacted by those conditions,” said Anders Hvelplund, SVP for headsets BU enterprise at Jabra. “That’s what Jabra ClearSpeech can help you with. Facilitating clear speech through our technology is a big focus for Jabra, particularly as voice becomes increasingly important when it comes to AI prompts.” 

Jabra ClearSpeech will be available in all markets and will work with any Jabra headset. Engage 40 and Engage 50 II users have the possibility to control ClearSpeech directly on the hardware through control units.

For more information about this news, visit www.jabra.com.