eGain AI Agent centers transparency, trust, and knowledge system integration

eGain, the AI knowledge platform for service, is unveiling the eGain AI Agent, the latest product from eGain announced at its Solve 24 conference. Designed with engagement and clarity at its core, eGain AI Agent brings true knowledge system integration to the burgeoning world of agentic AI.

Citing a Gartner report, “by 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”

This looming threat of agentic failure introduces knowledge system integration as a major challenge opposing AI success.

eGain’s AI Agent solution serves to resolve this integration roadblock by offering case-based reasoning derived from eGain Knowledge Hub’s trusted content repository. By pairing language models with the power of the eGain Knowledge Hub—and eGain Knowledge Transformers, a library of micro-task transformers—eGain AI Agent delivers personalized, engaging, transparent conversational experiences based on rapidly buildable, trusted content.

eGain AI Agent’s conversational interface engages customers while making its intent and approach to answering clear. Bringing users closer to the answers they need based on their unique queries, eGain AI Agent enhances both trust and customer adoption, according to the vendor. The agent’s scalable content creation and curation is sourced from target websites, SharePoint repositories, PDF stores, and CRM systems.

eGain AI Agent is priced at 25 cents per customer conversation and will be available in January 2025. Beta trials are now currently available.

To learn more about eGain AI Agent, please visit https://www.egain.com/.