Mixing humans with machines and knowledge management at KMWorld 2024
As human-machine and human-human relationships evolve in the workplace, how can companies address human and technology factors in collaboration and knowledge augmentation? How can organizations document and narrate experimentation and new tacit knowledge in a way that also nurtures interior work and workplaces?
At KMWorld 2024, Victoria Ward, co-director, Jigsaw Foresight ; Bonnie Cheuk, senior director, head of business and digital transformation, AstraZeneca; and Maciej Szymaszek, senior director, global portfolio and project management, AstraZeneca discussed, “Human-to-Machine & Human-to-Human Knowledge Working” during their session.
Cheuk, via video, explained how AstraZeneca trained 9,000 employees to understand generative AI. With the rise of ChatGPT came the question of, “How do we upskill our employees,” Cheuk said.
People needed to understand the fundamentals as to how GenAI works and find out what human skills need to come together so both can work in sync.
The organization conducted a variety of hands-on workshops with the technology, she explained. She invited people to think about what they’d want to get out of generative AI and to voice their questions and concerns.
“Nobody knows all the answers, we’ll all learn together,” Cheuk said. “It’s about bringing people together in every interactive keynote. We are having that authentic discussion together.”
Szymaszek said the program helped support functional upskilling and enterprise umbrella that helped connect early adopters and innovators to create a critical mass to drive this transformation forward.
Ward acted as a thought-provoking mediator/sparring partner for helping the company think differently about knowledge management. She asked the audience to think about how people within their own companies are adjusting or adopting AI to illustrate the kind of exercise that employees of AstraZeneca participated in.
Szymaszek said looking at efficiency and productivity in terms of AI and what it means will add more value to the enterprise.
“How I label it profoundly affects how I see myself as well,” Ward said.
KMWorld returned to the J.W. Marriott in Washington D.C. on November 19-21, with pre-conference workshops held on November 18.
KMWorld 2024 is a part of a unique program of five co-located conferences, which also includes Enterprise Search & Discovery, Enterprise AI World, Taxonomy Boot Camp, and Text Analytics Forum.