Preparing for the future with KM tools at KMWorld 2024

At KMWorld 2024, industry leaders shared their top tools, tips, and tricks for building the future workforce for KM.

Alexi Lopez-Lorca, associate director, professional services, Semantic Web Company (now known as Graphwise after merging with Ontotext); Sarah Mercure, Semaphore Professional Services, Progress Software; and Betsy Anderson, director of customer success, Bloomfire, discussed insights about how their tools helped transform a client’s organizational knowledge strategy and understand their real-world applications in enhancing workforce capabilities during their session, “Industry Insights: Preparing the Future Workforce with KM Tools.”

“Trust is the secret sauce for knowledge management,” Mercure said.

She explained that the data landscape today is scattered, siloed, and isolated. Trusting that this data is accurate is paramount and being able to trust who you work with makes the job of working with this information easier. To support up and coming AI technologies, it’s important to foster a collaborative knowledge management environment.

“You can’t rush knowledge management, it’s a collaborative effort, and it takes time,” Mercure said.

Anderson said that to prepare the workforce, you must take notice of the big picture, not just technology.

According to Anderson strategies and tactics for success includes:

• Implement feedback loops
• Maximize personalization
• Integrate knowledge across your tech stack
• Future proof your knowledge program

“Bringing together a stakeholder group that has a variety of departments represented and different levels of workers to get feedback,” Anderson said. “If you’ve done change management your converted critics matter the most.”

Being able to prove the value with ROI or metrics with the knowledge management program is key. This should be an ongoing process, she noted.
LLMs and knowledge graphs are key for the future of knowledge management, Lopez-Lorca said. Knowledge graphs make GenAI work by offering reliability and accuracy; traceability and explainability; and referenceibility and reusability.

KMWorld returned to the J.W. Marriott in Washington D.C. on November 19-21, with pre-conference workshops held on November 18.

KMWorld 2024 is a part of a unique program of five co-located conferences, which also includes Enterprise Search & Discovery, Enterprise AI World, Taxonomy Boot Camp, and Text Analytics Forum.