Confido Health debuts AI workers for automating healthcare operations
Confido Health, the company revolutionizing healthcare, is announcing the completion of a $3 million funding round, propelling Confido Health’s innovative new solution, AI-powered digital workers for healthcare. Acknowledging the present staffing and operational challenges plaguing healthcare organizations, Confido Health is debuting specialized AI workers designed to seamlessly automate tasks and manage end-to-end healthcare operations.
The healthcare space is inundated with manual, laborious processes, compounded by increasingly fragmented systems. Confido Health’s platform enables organizations to create AI workers that integrate with existing systems and automate a variety of tasks—including appointment management, insurance verification, and care coordination. With a no-code deployment framework, Confido Health’s AI workers can connect to healthcare systems in under five minutes, according to the vendor.
"Confido Health’s digital workforce represents a culmination of years of research, design, and development, addressing one of the most pressing challenges in healthcare today: operational inefficiencies that hinder patient care,” said Vichar Shroff, co-founder and chief product officer at Confido Health. “What sets us apart is our ability to create AI solutions that seamlessly integrate with legacy systems, turning fragmented and unstructured data into actionable workflows in real time. This is a transformative innovation that not only optimizes operational processes but fundamentally enhances patient outcomes. This innovation not only frees up clinicians to focus on patient care but also sets a new standard for efficiency and reliability in healthcare operations."
Confido Health’s platform processes unstructured data from diverse systems, adhering to HIPAA regulations. Tasks are then able to be completed in real time, paired with validation on real-world data to address patients’ unique needs. The AI workers can engage with patients in multiple languages, handle several tasks at once, and work during off-hours. According to data from early deployments, customers have achieved three times higher patient encounters and staff is able to complete more tasks while reporting reduced workloads, according to Confido Health.
"When building Confido Health, we focused on what healthcare providers truly need: tools that don't just automate tasks but take on the operational burden entirely," said Chetan Reddy, CEO of Confido Health. "Our digital workers are designed to integrate seamlessly with legacy systems like EHRs, IVRs, and even outdated communication tools. By automating and optimizing entire workflows, we're not just saving time; we're helping enterprises recover lost revenue and create sustainable growth."
At the platform’s core are hundreds of interviews with U.S. healthcare providers—from large systems to small practices—that informed how the solution was developed. Driven by the sentiment that AI should enhance workers, not replace them, Confido Health’s platform emphasizes that its AI workers are a workflow asset, not a threat to employment.
Confido Health’s funding round—which was led by Together Fund with participation from MedMountain Ventures, Rebellion VC, DeVC, Operators Studio, and strategic healthcare operators—will charge the company’s AI worker innovation.
"Patient coordination is often overlooked, but Confido Health's workflows have transformed our approach by proactively communicating with patients, ensuring they feel cared for, listened to, and understood," said Jacob Zitterkopf DDS MSD, owner of a multi-location dental practice in Colorado. "This not only improves our clinic's efficiency and communication but also enhances the overall patient experience."
“Provider staffing shortages are at an all-time high, fueled by burnout, declining reimbursement, and increased demands on the system,” said Jane Wang, hospitalist at Stanford and investor at MedMountain Ventures. “Confido's solution alleviates the burden of shortages of nursing and allied health professional personnel and allows clinical practices to continue serving patients in need that would otherwise not receive care due to lack of scheduling, follow-up, or education.”
To learn more about Confido Health, please visit https://www.confido.health/.