boost.ai's enterprise GenAI solution is now available on Genesys AppFoundry to supercharge customer and employee experiences

boost.ai, a leading provider of conversational AI (CAI) solutions announced its Enterprise AI solution is now available on the Genesys AppFoundry, a marketplace featuring applications and integrations that elevate customer and employee experiences.

According to the company, boost.ai makes it easy for Genesys customers to integrate GenAI-powered virtual agents into their existing customer experience flow, delivering service options that are hyper-personalized and available 24/7.

boost.ai's agents reduce operational costs over time, while still delivering improved customer satisfaction rates for businesses operating at scale. Even in highly regulated industries like finance and insurance, boost.ai agents are trusted to stay compliant, especially when handling complex and personal requests from customers, the vendor said.

"Today's customers expect a highly personalized experience when interacting with a brand—and the only way to do this at scale is with agents backed by enterprise-grade responsible AI," said Jerry Haywood, CEO of boost.ai. "Our collaboration with Genesys enables businesses to cut agent workloads, improve response speeds, and provide a wealth of self-service options for their customers. As your business grows, so do your service needs and boost.ai is here to grow alongside you."

boost.ai's application is now available with Genesys Cloud, the AI-powered experience orchestration platform.

With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, native and turnkey AI and end-to-end journey optimization.

As the trusted platform born on the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer at the right time, according to the companies.

For more information about this news, visit www.boost.ai.