Capacity acquires YouCanBookMe to expand scheduling automation capabilities
Capacity, an AI-powered support automation platform, is expanding its scheduling capabilities after acquiring YouCanBookMe, enabling users to manage their availability across multiple calendars with custom booking experiences.
According to the vendor, companies use Capacity’s platform to automate omnichannel support, reducing costs, driving revenue, and improving experiences along the way.
Advanced scheduling from YouCanBookMe adds critical capabilities that will help Capacity users maximize efficiency and uncover opportunities with an all-in-one system. The combined company has over 19,000 customers across the globe.
“Teams waste way too much time trying to schedule meetings,” said David Karandish, CEO, Capacity. “Together with YouCanBookMe, we want to make bookings simple, automated, and connected across channels.”
YouCanBookMe, based out of Bedfordshire, U.K., makes it easy for teams of all sizes to schedule meetings with customers. The tool shows availability from multiple calendars, offers users the ability to customize their booking experiences, accepts payments and automates powerful workflows such as sending notifications via email, SMS and 3rd party systems.
“Businesses of all sizes are missing opportunities if scheduling is too difficult,” said Bridget Harris, CEO, YouCanBookMe. “We share Capacity’s vision to help teams do their best work and know that businesses need a seamless, all-in-one system to engage with their customers. Scheduling is a crucial part of that, and we’re excited to be joining forces with this ambitious team.”
Since 2011, YouCanBookMe has created more than 100M bookings. Harris will assume the role of strategic advisor following the acquisition.
Capacity continues to post rapid organic and inorganic growth executing on its compound startup strategy. YouCanBookMe is its ninth acquisition in recent years. Talent from YouCanBookMe will join the Capacity team with a combined 200+ team members around the world.
The terms of the YouCanBookMe transaction are confidential.
For more information about this news, visit https://capacity.com.