Smarsh acquires CallCabinet, delivering compliant voice recording and analytics at scale
Smarsh, the global leader in communications data and intelligence, is announcing its acquisition of CallCabinet, a pioneer in cloud-native compliance call recording and analytics technology. With this acquisition occurring as U.K. and U.S. regulators further demand that voice calls are retained, Smarsh strategically delivers compliant audio recording and AI-powered voice analytics to its customers, at scale.
Voice recording enables enterprises to stay both competitive and compliant in an increasingly complex—and technologically modern—market. According to a report from CMS Legal, as well as findings from Law360, the CFTC (Commodity Futures Trading Commission) has ordered over $4 billion in GDPR penalties and fines—making compliance a crucial investment.
Now, Smarsh customers can leverage CallCabinet’s compliant call recording technology and analytics to maintain adherence to stringent data regulations. With over 90% of the top global financial institutions already using Smarsh’s end-to-end digital communications and intelligence platform, these customers now benefit from full voice capture that helps mitigate risk and reputational damage, according to Smarsh.
“This acquisition enables Smarsh to accelerate our mission to deliver the most advanced and comprehensive AI-powered communications compliance platform in the market today,” said Kim Crawford Goodman, CEO of Smarsh. “Smarsh continues to lead in compliance innovation with the only cloud-native data warehouse in the industry, along with AI-powered insights and communications capture for 100-plus communications channels—from email to LinkedIn, WhatsApp, and Zoom. With CallCabinet, Smarsh extends its leading communications capture capabilities to include advanced and scalable voice capture, voice surveillance, and voice insights technology. This will drive superior levels of integration and value to the market.”
CallCabinet’s technology has been utilized by organizations in a variety of industries, from finance to insurance, healthcare, public sector, aviation, energy, legal, and more. Its acquisition by Smarsh also brings to the table its robust alliance partner ecosystem, which includes certified integrations with Avaya, Cisco, Microsoft, Webex, Zoom, and 8x8.
“Joining Smarsh, the trusted leader of the communications compliance industry, is an exciting opportunity to scale our innovative voice technology to a broader range of customers and industries,” said Ryan Kahan, founder of CallCabinet. “Businesses of all sizes face substantial challenges in compliance recording and managing voice communications because of older, expensive technology without enough flexibility. Integrating our modern and reliable voice technology with Smarsh will deliver a powerful platform designed to help our global customers integrate, protect, and accelerate their businesses across all communication types for both compliance and greater insight.”
To learn more about Smarsh and CallCabinet, please visit https://www.smarsh.com/ or https://www.callcabinet.com/.