Teleperformance to collaborate with Sanas to accelerate AI development and augment customer experience

Global digital business services leader Teleperformance (TP) is partnering with Sanas, a pioneer in providing Real-Time Speech Understanding, to support TP's strategy to further invest in and expand its advanced artificial intelligence (AI) capabilities to transform customer experiences.

Under the partnership, TP has acquired an equity stake in Sanas through the tech start-up's Series B funding round and will become the exclusive reseller of Sanas' technology to many of the world's largest companies and most valuable brands, spanning a wide variety of industries.

Additionally, TP will work closely with Sanas to help enhance its speech understanding model for all Sanas clients.

"Our new strategic partnership with Sanas is part of our AI growth strategy that will allow us to develop and implement advanced AI tools to reinvent customer experience by bringing high-touch, high-tech solutions to clients that are simpler, faster, more empathetic and safer," said Thomas Mackenbrock, TP Group deputy chief executive officer, who will serve on Sanas' customer advisory board as part of the partnership. "We are committed to advancing our AI capabilities to drive value through cutting-edge innovation to deepen human connections, and this partnership with Sanas supports that roadmap."

TP Experts blend the best of advanced technology with human empathy to deliver enhanced customer experience that is simpler, faster, and safer for the world's biggest brands and their customers in 300 languages and dialects to customers across 170 countries.

Leveraging Sanas' patented Real-Time Speech Understanding platform allows organizations to overcome communication barriers by softening TP Experts' accents to more closely align with clear spoken English.

Additionally, it helps TP Experts deliver even more exceptional customer experiences on behalf of clients by breaking down communication barriers and empowering Experts to develop more meaningful customer connections that enhance empathy and trust at scale.

"We believe that care is inherently human-to-human," said Sharath Keshava Narayana, president and co-founder of Sanas. "Our partnership with TP is a testament to Sanas' mission of empowering human connections. By combining TP's expertise with our Speech AI platform, we are strengthening the relationship between customers and agents - while scaling it at an unprecedented level."

Through this collaboration, TP will also work closely with Sanas to enhance its AI platform capabilities by training the model to better adapt speech understanding for TP Experts in India, Philippines, Latin American, Africa and Asia.

For more information about this news, visit www.teleperformance.com or www.sanas.ai.