Talkdesk AI Agents for Healthcare transforms patient and member experience with next-generation automation

Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology, is helping healthcare organizations effortlessly deliver a new level of integrated self-service with AI Agents for Healthcare, automating many of the most important and frequent patient and member inquiries and freeing human agent time to deal with more complex, critical issues.

According to the company, Talkdesk AI Agents for Healthcare, using agentic AI, gives consumers 24/7 on-demand access to virtual agents to handle everyday tasks like scheduling appointments, checking benefits and prior authorizations, and refilling prescriptions.

Talkdesk AI Agents for Healthcare adapts to consumers’ preferred language and digital communication channels, allowing patients and members to take greater proactive control over their healthcare.

Talkdesk AI Agents for Healthcare is easy to use and deploy in any cloud-based or on-premises contact center.
With a simple prompt, such as “You will help patients schedule an appointment. Always be nice, courteous, and compliant. Access account information via Epic. Escalate to a live agent if the patient gets upset,” Talkdesk AI Agents for Healthcare will design a virtual agent, give it tools to integrate with electronic health records (EHR) and claims systems, and then deploy it after validation and testing.

“Agentic AI tools represent a seismic shift for the consumer experience at healthcare organizations, enabling them to drive greater value for patients and members,” said Patty Hayward, general manager of healthcare and life sciences at Talkdesk. “Our customers are already seeing significant impact and value from AI, and Talkdesk AI Agents for Healthcare gives organizations the ability to take their automation and digital strategies much further, much faster, but with the robust guardrails that our industry needs.”

This announcement is the latest step in the company’s ongoing commitment to modernize customer experience by enhancing its AI-powered platform—Talkdesk Ascend AI—with agentic AI and growing its industry-specific agentic AI offerings—Talkdesk AI Agents for Retail launched in January 2025.

For more information about this news, visit www.talkdesk.com.