AI-Driven Transformation: Redefining Strategy & Implementation
Tiryaki, Co-founder, Executive Advisor, and Executive Coach at Strategy, Inc., and the author of Leading With Culture: Building People Centric High-Performing Organizations, believes that we are in the biggest moment in the history of humanity. Contrary to what some think, AI is not a fad, not like segway scooters.
He was particularly entranced by interacting with Aura, the humanoid robot at the Sphere in Las Vegas, which can intelligently converse and build rapport with humans. Asked about emotions, the robot responded that she can't feel emotions but, as a working AI, is trained to understand what emotions look like. As his conversation progressed, he was surprised when the robot showed humor.
In line with KM best practices, Tiryaki told several stories about personal and business uses of AI. One was about how he and his son explored human interaction with AI, from the perspective of being AI-augmented or AI- assisted, although he drilled into his son that AI can be used for ideation and creativity but not for doing your homework for you. Together, they created a "Chose Your Own Adventure" series. In another story, he described feeding information into a GenAI chatbot about his health, food preferences, and nearby stores he liked. It then created a diet plan for him.
For work use, the word of the year is "co-thinking." One example is developing valuation methodologies, a process that was very time-consuming. Feeding data into ChatGPT returned the valuation assessment in a few minutes. AI requires a radical rethink about how we work; it's a true transformation of strategy, business models, and operating models.
The five technologies that shape the future of humanity, according to Tiryaki, are intelligent and autonomous systems; bio and human enhancement; hyperconnectivity and decentralization; energy revolution and sustainability; and space and planetary expansion. He then said we should consider how we use natural resources and how capital will support the advanced in technology. He identified three big dilemmas as leadership, ethics, and the human adoption cycle. The AI interaction continuum model for AI adoption ranges from human-only to collaboration between humans and AI to AI-only.
Looking at strategy, he said it is about the unknown, value creation, learning, ontology, and asking if the organization has the correct hypotheses. Leaders should spend more time looking at business and operating models, optimizing the whole not just parts. Remember that products and services are transforming and evolving. AI is disrupting online business models. For one thing, he predicts that we will visit websites less and less, instead rely on summarization by GenAI.
Transformation management, Tiryaki asserted, is not change management; it's not incremental, but instead accelerated, strategic, and a leap of change. Transformation management requires a different mindset, which he summed up as FLUX (Fast, Liquid, Uncharted, and eXperimental). However, AI transformation is still about human skills and, particularly important, clear communication.
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