Enterprise Search: The Foundation for Risk Management
If you can't find it, you can't manage it. Unfortunately, many executives have discovered this too late in the game—when they face regulatory compliance penalties, legal troubles or a corporate scandal. Today, there is no question that managing security risks and complying with government regulations related to information security can be a daunting task for any organization. In fact, many enterprises now have a mandate to implement technologies and applications that ensure all employees, not just corporate management, can access appropriate information securely.
Having a comprehensive, highly secure enterprise search capability—one that fills the gap between specialized search systems and Web-focused search tools—can be a key business asset, and is essential to effective knowledge management for corporations and government entities. When enterprise search has a strong emphasis on knowledge management, intellectual property, e-discovery and compliance, it becomes the foundation for comprehensive risk management.
Whether it is to meet regulatory compliance requirements from Sarbanes-Oxley (SOX), to the Health Insurance Portability and Accountability Act (HIPAA) or to respond faster to e-discovery requests, companies of all sizes today need to be able to search through literally gigabytes and terabytes of stored data wherever it resides. In other words, companies have to find what they are looking for, every time, all the time—their future may depend on it.
The Role of Search in Compliance
For the California Conservation and Liquidation Office (CLO), a division of the California Department of Insurance responsible for regulating all insurance companies operating in California, the compliance task requires managing insolvency, asset distribution, claimant lawsuits and disbursements. The office also has to routinely determine if an insurance company can be rehabilitated and continue its operations. This requires the CLO to keep extensive forms, policies and change control documentation on an intranet available to both employees and state auditors. And to ensure compliance, it must keep all processes and change controls current, and make sure each step in any procedure is well-documented and implemented without deviation.
According to CLO's Mohammed Mojabi, the IT networks operations manager, "As a highly regulated entity, we are in a constant state of audit so we need a search engine that is highly secure, highly accurate, yet easy to use for both users and auditors." With CES, users and auditors quickly find current forms and documented procedures, reducing the time it takes to find and act on information by up to 35%. In addition to the time and money saved, CES minimizes compliance violations and results in far more efficient audits.
The Role of Search in Litigation
In today's litigious world, companies must respond not just quickly, but quickly enough to litigation requests for electronic evidence...or face heavy court-imposed sanctions. The problem? e-discovery is literally like finding a needle in a haystack.
ProSearch Strategies, a discovery, analytics and workplace tools company focused on the legal market in areas of litigation, due diligence and compliance, faces these issues every day. During its due-diligence process, it follows a highly accurate automated process to minimize the manual review of documents—which is time-consuming, error-prone and expensive. For a recent case, ProSearch had to search through some 27 terabytes of unstructured data and needed an accurate technology solution that would enable it to hone in on the right data, quickly. ProSearch Strategies settled on a combination of applications including Microsoft SharePoint, SQL Business Analytics and Coveo Enterprise Search (CES) for back-end processing on the data. CES is the foundation application that allows ProSearch Strategies to access volumes of information in a manageable, structured format.
"We're using software-as-a-service and SharePoint as the secure portal structure on the front-end, and SQL business analytics and Coveo for back-end processing on the data. This solution has enabled analysts to consolidate and eliminate time- consuming analytic tasks, decreasing processing time by 30%, and allowed researcher-reviewers to make more document decisions per hour, while maintaining the ease of use for casual searchers," says Trevor Allen, CIO of ProSearch Strategies.
Find information. Understand Information. Act—much faster. Based on industry standard ASP and .NET technologies, and winner of the 2006 Microsoft Partner Regional Winning Customer Award, Coveo Enterprise Search delivers the best value in the marketplace with out-of-the-box document level security, unparalleled accuracy, consumer style ease of use, and an implementation cycle of less than 24 hours. Whether it's to meet regulatory compliance, improve customer response, protect intellectual property or improve organizational efficiencies up to 35%, Coveo Enterprise Search enables organizations to find, understand and take action on critical information located anywhere in the enterprise.