Trend-Setting Products of 2010
ABBYY USA, EXSYS, eGain, FatWire

ABBYY USA: FlexiCapture® 9.0

ABBYY FlexiCapture 9.0 is a multi-lingual data capture and document processing solution that automatically and accurately converts streams of various documents into business-ready data and provides:

• Unsurpassed accuracy in classification and data extraction
• High scalability and expandability
• Advanced integrity and customizability

ABBYY FlexiCapture 9.0 helps organizations of any kind with any volume of paperwork to significantly increase efficiency by automating paper-based business processes.

ABBYY USA
880 North McCarthy Blvd.
Suite 220
Milpitas, CA 95035

Ph: 866-463-7689
Fax: 408-457-9778
Contact: sales@abbyyusa.com
Web: http://www.abbyyusa.com/

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Exsys Corvid: Expert Knowledge Capture

Exsys Corvid® lets you incorporate powerful expert systems into your website; delivering dynamic, interactive sessions that provide situation-specific advice on complex decision-making tasks. 

Capture and deliver the knowledge of your top experts in online interactive sessions. Non-programmers can rapidly learn to build complex advisory systems for customer support, pre-sales recommendations, smart questionnaires, compliance, diagnostics, best practices, monitoring, reporting and many other decision-making tasks.  Systems are easily integrated into your existing web design and IT infrastructure. 

For 27 years Exsys Inc has been helping major corporations and government agencies go beyond information to knowledge dissemination.

From everyday decision tasks to mission-critical support, make your web site an “answer portal”. See demos and download free evaluation of new version Exsys Corvid 5.2. – www.exsys.com

Exsys Inc.,
6301 Indian School Rd. NE
Suite 700
Albuquerque, NM 87110

PH: 505.888.9494
FAX: 505.888.9509
Contact: info@exsys.com
Web: http://www.exsys.com/

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eGain: Social™

eGain® Social™ enables businesses to engage with and serve customers on the Social Web, harvest knowledge contributed by experts in these channels, and proactively publish new content.

The solution monitors social networks through adapters configured for each network and search engine. The adapters provide search results, which are analyzed for further handling. Agent tasks are created for social customer queries that need responses, and author tasks for scrubbing useful content and adding it to the trusted contact center knowledge base for multichannel use. Agents and authors complete these tasks by responding to customers directly or through community managers or by creating and publishing new KB articles. Authors can also publish single-sourced content to social channels for superior social experience through proactive service.

Additional information about eGain Social can be found at

eGain
345 E. Middlefield Road
Mountain View, CA 94043

PH: (US): (800) 821-4358
PH: (EMEA): +44-(0)1753-464646
Email: info@egain.com
Web: http://www.egain.com/

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FatWire: Digital Asset Management Solution

The Web is a critical channel for successful marketing today. Organizations increasingly need to deploy images, video, audio, Flash, PDFs, and other digital assets in order to deliver effective marketing campaigns and to engage customers and prospects online.

The FatWire Digital Asset Management (DAM) Solution by EMC® Documentum® enables marketing, sales, and design teams to work together seamlessly around digital assets and to use and reuse them in campaigns across multiple channels.

The DAM solution is fully integrated with the FatWire Web Experience Management (WEM) platform, enabling web teams to easily access digital assets to create a rich web experience for site visitors and to deploy successful online campaigns.

FatWire Software
330 Old Country Rd, Ste 303
Mineola, NY 11501

Phone: +1 (516) 328.9473   Toll-Free: (800) 801.8504
Contact: sales@fatwire.com
Web: www.fatwire.com

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