Adaptive case management:
New tools for doing more of what we do best
What those solutions lack (e.g., horizontal and niche products) is the combined ability to assign and associate information to a case in real time, combined with the defining “adaptive” or “dynamic” characteristic of allowing the case worker to make “in flight” changes to processes … specifically, the ability to launch processes and subtasks in a sequence defined by the evolving context of the case, rather than enforcing a predefined order.
The group of vendors Forrester includes in its Wave analysis are at the intersection of CRM, ECM and BPM market sectors, yet overlay at least two of the three, representing a single category.
The 10 vendors selected were:
It is worth noting that most of the products selected (except for the evaluated products from Global 360, IBM and ActionBase) are not positioned singularly for case management, but offer defining ACM capabilities and characteristics.
The following companies should be added to Forrester’s list:
No doubt this list will grow, because ACM shows every sign of being one of the most important emerging sectors over the next few years and beyond.
Announcing the Adaptive Case Management Global Excellence Awards
The Workflow Management Coalition (WfMC) has inaugurated the “Adaptive Case Management Global Excellence Awards” program to recognize case studies illustrating excellence and best practices in ACM use cases. As the exclusive media partner of the 2011 Awards, KMWorld will feature an analysis of the winners, as well as details on the program as it unfolds.
The Adaptive Case Management Global Excellence Awards feature six award categories:
- customer facing,
- R&D/new product development,
- public sector,
- legal and courts,
- healthcare and medical, and
- innovation.
Submissions must be received by April 8, 2011, using a template provided by the WfMC. A panel of judges will evaluate entries based on three main criteria:
- innovation,
- adaptability, and
- impact.
Submissions are open worldwide. Vendors and consultants may submit a customer use case, and any company may enter their own case study. There is no limit to the number of entries that may submitted. The winners will be announced during an online ceremony in June, as well as will be published in the June issue of KMWorld. In addition, all winners and notable entries of merit will receive recognition by having their case studies published by Future Strategies in a new book on adaptive case management to be released in the fall.
Additional details can be found at adaptivecasemanagement.org.