A new era for technical documentation

SDL has released LiveContent 2011, which has been engineered to make product content interactive, context-aware, compelling and available on multiple devices and via multiple channels. SDL says LiveContent allows companies to improve customer experience, divert calls from support centers to self-service and provide new revenue and upselling opportunities.

The company claims LiveContent achieves these benefits by generating product information on the fly from a database of well-structured content.

Designed as an extension to SDL’s popular suite of structured content technology software, this new release of SDL LiveContent 2011 offers a number of new capabilities. SDL LiveContent 2011 provides:

• the ability to “roundtrip” comments from SDL LiveContent to authors of the content so organizations can improve content and respond quickly to information gaps;
• a reporting dashboard for “content utilization,” showing the precise ways in which information is consumed so that an organization can improve the usefulness of the information it is producing; and
• out-of-the-box support for DITA 1.2, the latest version of the XML standard for technical information.