The Finalists: Global excellence in adaptive case management

• Los Angeles County Information Systems Advisory Body
L.A. County's Information Systems Advisory Body (ISAB) has oversight of the coordination, planning and development of major justice information systems. In response to the "DNA Fingerprint Unsolved Crime and Innocence Protection Act," ISAB implemented a centralized, Web-based DNA Offender Tracking System (DOTS).

Vendor partner:
Global 360

• Payment Exception Processing System
A global banking firm with operations in more than 90 countries required a payment exception processing system for its client delivery managers operating around the globe. The solution completely automated its end-to-end business processes and workflow, supporting all relevant call center services, ticket tracking and integrated investigation capabilities.

Vendor partner:
Virtusa

• Pinellas County Clerk of the Circuit Court
Responsible for maintaining court records and pleadings, securing court evidence, collecting and disbursing court fines, the Pinellas County Clerk of the Circuit Court office serves as the primary information collection department for the county's judicial system. Pinellas is now able to process higher volumes of court documents correctly with fewer staff resources, and has reduced lost or misfiled case documents.

Vendor partner:
Global 360

• Univé Verzekeringen
Univé Verzekeringen is a Dutch insurance firm with approximately 180 offices and about 4.2 million customers throughout the country. In 2006, the company's mission changed when the Dutch government introduced new legislation that provides every citizen with basic health insurance.

Vendor partner:
EMC