Cloud-based managed print services

Xerox has chosen data center solutions from Cisco to enable its global delivery centers to meet an escalating demand for cloud-based managed print services (MPS). Xerox MPS customers will benefit from faster access to information about their global print operations delivered by the Cisco Unified Computing System (UCS) and data center infrastructure, which is said to support hundreds of thousands of transactions per second on behalf of Xerox.

Andrew Morrison, senior VP of Xerox MPS business, says of the alliance, “We’re continually looking for ways to bring new benefits to our customers. By using Cisco UCS to support our global MPS delivery network, we can quickly respond to the changing needs of our customers and offer them simplified data, new applications and faster service. Cisco’s UCS is critical to managing the growing global demand for MPS.”

Xerox’s global network of MPS delivery centers hosts a suite of more than 100 applications, including ticketing systems, help desk, inventory and financial reporting. The volume of performance data generated is massive, including everything from print usage and performance trends to equipment maintenance requirements and other critical issues. The compilation and analysis of big data, hosted on the Cisco data center infrastructure, allows Xerox to continually refine its services while providing valuable information to customers to help simplify and improve print resources and costs, according to the two companies.

Xerox also works with Cisco to deliver cloud services using the Vblock platform, which combines Cisco UCS with EMC storage and VMware for virtualization, as well as Cisco Intelligent Automation software, to deliver infrastructure-as-a-service (IaaS) cloud capabilities and Cisco Hosted Collaboration services.
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