Total satisfaction with enterprise search solution

Total has chosen Sinequa ES to ease access to information related to reports, patents, Oracle databases, security, and safety and administrative procedures. The system was deployed first in the R&D of Total Chemical & Refining in Belgium and then across the entire business segment.

The implementation of Sinequa ES has allowed the company to facilitate search across 10 million documents and information, while maintaining strict control of users’ access rights to ensure the high level of confidentiality of certain research results, according to Sinequa.

Sinequa reports that researchers can not only see which topics have already been investigated and access the results, but also look at the safety measures to apply when using certain substances and the corresponding administrative procedures. Sinequa’s semantic analysis capacity provides users with highly relevant results, according to the company.

Joëlle Defour, from IS for the R&D centers and quality control laboratories at Total Chemical & Refining, says, "The Total team has been pleased with the ease of implementation of Sinequa, the simplicity of use of the administration interface and more generally with software quality. Collaboration with the Sinequa team was very pleasant; they have been good at passing on their knowledge. We are now independent from Sinequa in adapting the parameterization of our solution to new business needs and in evolving it further.”

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