KANA launches new LAGAN Enterprise

On the heels of announcing its pending acquisition by Verint Systems, KANA Software has announced the latest version of its LAGAN Enterprise customer service suite, which has new functionality to enable government agencies to unlock the full economic benefits of “Digital First” channel shift strategies. KANA claims the result is functionality and expertise that governments need to improve customer service and reduce the cost to serve, along with the enterprise-grade scalability, security and ease of use that has benefitted KANA’s corporate clients. Key new LAGAN Enterprise functionality includes:

A secure Web self-service portal—supports secure access to customer data, and transactional services enable agencies to increase availability of online services in alignment with best-practice data security and privacy protocols.

Social media integration—new functionality to support seamless handling of social network communications, including Twitter and Facebook, in a similar manner as other channels.

New mobile capabilities—new LAGAN Mobile efficiencies leverage the engagement of “citizen sensors” and feature streamlined service requests initiated by citizen mobile devices, via address and location handling.

Citizen status updates—although Digital First efforts to date have focused on providing access to information and services, issue resolution and reporting must also be addressed in the interest of responsiveness and accountability to citizen taxpayers.

Deployment cost savings—a new tool expedites the deployment of existing services through the secure Web self-service portal and employee mobile application, reducing deployment and maintenance costs.

The latest release of LAGAN Enterprise is available in a variety of licensing and deployment scenarios, including cloud, on-premise and hybrid models.