Crestron improves collaboration and decision-making

Crestron Electronics, a manufacturer of advanced control and automation systems with offices in 45 countries, has chosen a business process management solution to automate policies and procedures to keep up with the company’s growth. Crestron will deploy Process Director from BP Logix to collaborate better across departments and provide workflows to improve decision-making.

Sherwood King, Crestron’s senior IT director, says, “To accommodate for rapid changes in our growth, we needed to update policies and procedures frequently and could no longer rely on Microsoft Word, Visio and Excel to do that. I also needed a product that could be IT-centric but understood and used by business users. We selected Process Director based on those requirements, as well as the ability to collaborate and communicate effectively.”

Beginning with a new employee onboarding process, working with IT and HR and other departments, King has identified his Phase I projects. Phase II will include more complex process including support processes and approval systems. “The need for workflows throughout the company and automation are benefits I expect to see as we expand the use of Process Director within Crestron,” King says.

BP Logix reports that with Process Director, users can review current and historical data related to business processes, understand the implication of activities in processes and implement corrective action if necessary. The software melds traditional workflow automation with the Process Timeline so process builders can specify dependencies and conditions, determine the planned duration of a process and define the order for all activities within a process, according to BP Logix.
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