Water department adopts public sector suite that allows for growth

The Kansas City, Mo., Water Services Department (WSD) has deployed the latest version of a public sector software platform from Infor. In the first step of the three-part project, the city has implemented the Infor Public Sector Suite’s asset and work management applications.

Kansas City, which has used Infor technology for a number of years, decided to upgrade to the company’s recent industry-specific functionality. The WSD’s information technology team also wanted to move to a Web-based architecture that would better enable the city to meet future growth by providing the flexibility to expand its use of the system or integrate new applications.

According to Infor, the latest version of its Public Sector Suite allows the WSD to manage important tasks within a unified system, enabling departmentwide visibility into processes and data. Access to information helps managers identify areas for increased efficiency and promotes more effective reporting and analysis by allowing users to drill down into data.

The city plans to deploy a mobile platform to give users in the field access to the solution, so service employees can receive and complete work orders in real time from a mobile device or tablet. That, Infor says, will expedite work order fulfillment and improve service to residents through faster communication between the office and field employees.

Rob Thiemann, project manager with Kansas City Water Services, says, “Kansas City Water Services is a data-driven utility, and this project was an important part of our efforts to improve service to our customers. We have already experienced positive changes in workflow management through the enhancement of data and reporting systems.”

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