Biographical Information
Samantha Middlebrook
Vice President of Product Strategy & Marketing, RightAnswers
Articles by Samantha Middlebrook
AI 100 Trailblazer: RightAnswers - Future-Proof Your Contact Center: Harnessing AI for Superior Knowledge Management And Customer Service
08 Jul 2024
Your contact center is crucial to your company, so equipping agents with cutting-edge technology is essential for delivering top-notch service. RightAnswers from Upland Software, a leader in AI knowledge management, simplifies creating, maintaining, and accessing relevant information when needed.
Contact center’s AI use when it comes to customer experience - Upland RightAnswers
13 Mar 2024
Customer experience predictions for 2024: service expectations escalate, concerns over data security, the rise of augmented reality technology, evolving AI capabilities.