Biographical Information
Nitin Badjatia
Enterprise Solutions Architect, KNOVA
Nitin Badjatia has been a technology consultant, banker and business strategist for the last 18 years. At KNOVA, he’s responsible for constructing tailored service resolution management solutions for KNOVA customers. Badjatia joined KNOVA in 2004 through a merger with ServiceWare Technologies. Read more from him at his weblog "Thought Stream" www.nitinbadjatia.com
Articles by Nitin Badjatia
Planning for Adaptive Customer Support
29 Sep 2008
With accelerating business cycles, every part of a company must be ready to adapt to a fluid business environment. For the customer-support organization, this often means being prepared to absorb corporate acquisitions...
Your Customers Can Search, But Do They Find?
01 May 2008
Oftentimes when customers come to your website, they are there to find an answer...
Dynamic Knowledge Management
Key to Better Web Self-Service
01 Apr 2008
We've all experienced it—a product that we've come to rely on suddenly malfunctions. After attempting to troubleshoot the issue ourselves, our next instinct is to search for a solution on the product's website. If we're lucky, we'll arrive at a resolution...