Dr. Bruce Silver is Principal and founder of Bruce Silver Associates, consultants to document management, workflow, and customer interaction technology vendors, and a Senior Partner in Rheinner Consulting, providing user consulting and education services. User consulting services feature a packaged workshop program combining needs analysis, requirements definition, RFP development, and vendor selection, along with Rheinnerís acclaimed user education.

Bruce Silver Associates regularly publishes industry trend reports and white papers, available for free over the web at www.brsilver.com. In addition, Dr. Silver is a frequent contributor to the Rheinner Guides on document technology, downloadable from www.techinfocenter.com. In January, Rheinner Consulting is starting a new series of Guides on Front Office Customer Interaction Technology.

Bruce Silver Associates vendor services include product evaluation and positioning, competitive strategy, business and market strategy, as well as assistance with marketing collateral, presentations and seminars, and training. Clients include the leading vendors in the work management and customer interaction industries, such as FileNET, Eastman Software, Documentum, Plexus, IBM, Microsoft, Adobe Systems, Lotus, Kodak, Unisys, Compaq, HP, and IMA.

Before starting Bruce Silver Associates in 1994, Dr Silver directed workflow and document systems research at BIS Strategic Decisions (now Giga Information Group). He is a regular columnist for KMWorld, author of the Guide to Workflow Software, and on the board of directors of Input Software. In the 1980s, he was a principal developer of Wang's WIIS document imaging system. He holds Physics degrees from Princeton and MIT, and four patents in electronic imaging.