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Articles by Sachin Davankar

What To Ask When Considering a Cloud-Based Contact Center

As customer service organizations continue to work with tighter budgets, the idea of moving to a cloud-based contact center is garnering greater interest. Cloud-based contact centers offer the promise of flexibility, scalability and speed of deployment while lowering the costs associated with managing a traditional contact center. But, before jumping onto the cloud-based contact center bandwagon, customer service organizations need to ask five key questions to fully understand the cloud-based contact center environment. . . .