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Biographical Information

Rob Koplowitx and Laura Ramos

Rob Koplowitz is a VP and principal analyst at Forrester. e-mail rkoplowitz@forrester.com.  Laura Ramos is a VP and principal analyst at Forrester. e-mail: lramos@forrester.com

Articles by Rob Koplowitx and Laura Ramos

Customer-activated communication and collaboration will drive a new era of KM

31 Dec 2014

A new class of applications emerges that will transform core processes.