Biographical Information
Katy Tucker, Director Of Business Development, Public Sector at OZ
Katy Tucker is director of business development, public sector, at OZ (
https://followoz.com), a global consulting, services and solutions leader specializing in helping improve customer experiences—for our clients—utilizing disruptive digital technologies and innovation.
Articles by Katy Tucker, Director Of Business Development, Public Sector at OZ
Public sector CX: Why improving CX matters
19 Jun 2020
Improving CX in a government agency can be as simple as implementing a 24/7 online virtual help desk and online chat bots, which are able to predict customers' questions to provide quick answers